Analyst

1 month ago


Montréal, Canada National Bank of Canada Full time

A career as a real-time analyst in National Bank's Perception team means managing real-time inbound and outbound call campaigns. This job allows you to have a positive impact by maximizing the performance of operations thanks to your analytical and interpersonal skills.

**Your job**
- Supervise in real-time inbound and outbound call center campaigns (50 to 100 agents) and adjust campaigns to meet contact rate targets.
- Transfer agents from outbound to inbound calls when wait time or average response time targets are not met.
- Participate in performance monitoring meetings to explain campaign results.
- Collaborate on workshops on contact strategies and propose performance improvements.
- Identify opportunities to optimize strategies based on real-time data.

**Your team**

The Vice-Presidency of Credit Models and Strategies is made up of more than 30 specialists who work together to optimize the life cycle of loans and credit cards for individuals and SMEs. By joining the Perception team, you will be part of a dynamic and collaborative environment, reporting to the Contact Strategies Team Leader.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning in action, allow you to master your craft and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

**Prerequisite**
- Bachelor's degree in a relevant field and one to two years of relevant experience.
- Possess a strong analytical and proactive ability.
- Demonstrate strong interpersonal and communication skills.
- Be able to handle multiple tasks simultaneously.
- Availability to work on Saturdays

**Your benefits**

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

Come live your ambitions with us


  • Analyste D'affaires

    7 months ago


    Montréal, Canada PayFacto Full time

    **Analyste d'affaires** Nous sommes à la recherche d'un analyste de données et de veille stratégique pour rejoindre notre équipe des opérations ! Le « Business Intelligence/Data Analyst » travaillera avec les analystes des opérations, les analystes des processus, les gestionnaires de produits et d'autres membres et responsables afin d'utiliser les...


  • Montréal, Canada ProAlt Full time

    **Job Title: Archer configurator analyst** **Location: Montreal, Downtown (Hybrid)** **Type: 12 Month Contract (Renewable)** **Must be fluent FRENCH mandatory** **Required profile**: - Proven experience in the field of operational risks - Confirmed experience with the Archer tool - Experience in an Agile work environment - Understanding of systems...

  • Functional Analyst

    6 days ago


    Montréal, Canada Gravity Conseil Full time

    Description We are looking for a Functional Analyst for a permanent role or a 9 month contract with our Montreal office. As a consultant you will help our clients with their ongoing IT projects. Tâches Consulting service is required for temporary staff augmentation to respond to the student portfolio needs. - Understand and clarify business needs...

  • Functional Analyst

    7 months ago


    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    RESPONSABILITIES - Analyze and document department requests. Identify alternatives, make recommendations, and produce or update functional specifications and rollouts. - Analyze business requirements before the start of projects - Understand the business contexts and impacts of projects - Collaborate with product owners and ensure that their project...


  • Montréal, QC, Canada Equisoft Full time

    **Functional Analyst/Business Analyst** **What is Equisoft? **Equisoft is a global provider of digital solutions for insurance and investment, recognized by more than 250 of the world's largest financial institutions. We offer a comprehensive ecosystem of modular solutions that help our clients tackle all the challenges brought by this era of digital...


  • Montréal, Canada Projuris Corp. Full time

    **Analyste d'affaires / fonctionnel** Dans le cadre de ses ententes avec ses différents clients, Projuris est actuellement à la recherche d'un Analyste d'affaires / fonctionnel pour une entreprise dans le domaine gouvernemental. Notre client est situé à Montréal. **Description des tâches et responsabilités - Analyste d'affaires / fonctionnel** Les...


  • Montréal, Canada Air Canada Vacations Full time

    **Description d'emploi**: ***RESPONSABILITÉS****: - Analyser et documenter les demandes des différents départements. Trouver des alternatives, faire des recommandations et produire ou mettre à jour les spécifications fonctionnelles et les déploiements (_rollouts_). - Analyser les exigences commerciales avant le début des projets. - Comprendre le...

  • Service Desk Analyst

    7 months ago


    Montréal, Canada Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Business Analyst

    6 days ago


    Montréal, Canada Projuris Full time

    **Analyste d'Affaires / Analyste de données** Dans le cadre de ses ententes avec ses différents clients, Projuris est actuellement à la recherche d'un Analyste d'Affaires / Analyste de données pour une entreprise dans le domaine de l'investissement. Notre client est situé à Montréal. **Description des tâches et responsabilités — Analyste...

  • Business Analyst

    5 days ago


    Montréal, Canada IT Unlock Consulting Full time

    We are looking for **Business Analyst with **5+ years’ work experience with IT or process engineering. - Process mapping/ process improvement experience - SQL query knowledge **Salary**: $40.00-$50.00 per hour Schedule: - Monday to Friday Ability to commute/relocate: - Montréal, QC: reliably commute or plan to relocate before starting work...


  • Montréal, Canada Budge Studios Full time

    **Analyste de produits/Product Analyst **Responsabilités: - Effectuer des analyses afin de fournir des informations utiles qui aideront à prendre des décisions concernant les produits, le marketing et d'autres décisions de l'entreprise; - Optimiser les performances grâce à des tests A/B et multivariés; - Communiquer efficacement des informations par...

  • Business Analyst

    6 days ago


    Montréal, Canada Nestle Full time

    Joining Nespresso means embarking on a unique adventure within a growing, innovative company. At Nespresso, you will learn about our passion for perfection and for the exceptional, and about our values, which are guided by this same passion: Nespresso excellence. **Position Snapshot**: **Business areas: Nespresso Canada**Job title: Business...

  • Business Analyst

    3 weeks ago


    Montréal, Canada Rudsak Inc. Full time

    Established in 1994, RUDSAK is a privately-owned Canadian luxury fashion company that houses a passionate and creative team. Renowned for its premium quality outerwear and leathers, RUDSAK offers unique collections that allow our customers to freely express their uniqueness. **We are looking for new talent. Join our team!** **Responsibilities for IT...

  • Functional Analyst

    2 days ago


    Montréal, Canada IT Unlock Full time

    **Position: Functional Analyst** **Full - Time / Permanent** **Location - Downtown Montreal East, Quebec** **Description**: As a Functional Analyst, you will actively contribute to the development of a highly complex and large-scale business solution with significant impacts for our client. You will address various requests for enhancements or fixes...

  • Analyst

    1 month ago


    Montréal, Canada National Bank of Canada Full time

    A career as an Analyst in International Payment Operations at National Bank offers a unique opportunity to leverage your expertise in the development and execution of strategy across all business sectors. By actively contributing to various processes related to international payments, you will participate in the ongoing transformation of the Bank. **Your...

  • Buy Analyst

    2 weeks ago


    Montréal, Canada Excelgens, Inc Full time

    We’re seeking a highly motivated Analyst to analyze all types of business information. As an analyst, you will own our data and prepare the reports we need to make smart, profitable decisions. Your mission will be to assist the company with strategic planning by providing insight into our financial situation and making forecasts. Since you will be handling...

  • Laboratory Analyst

    7 months ago


    Montréal, Canada EMSL Full time

    EMSL Canada is seeking a **Laboratory Analyst** **(Asbestos) **in **Saint-Laurent, QB.** No laboratory experience is required, just a desire to learn technical skills and become proficient in common laboratory practices and procedures. On-the-job training will be provided for all new employees. Experienced analysts are welcomed to apply. **Responsibilities...


  • Montréal, Canada Verndale Full time

    **About the Commerce Business Analyst Position**: The Commerce Business Analyst role is a highly collaborative position with insight into and collaboration with all roles within the organization. This position serves as a primary facilitator and leader for cross-team communication and collaboration. The Business Analyst must familiarize him/herself with...

  • Analyst, Research

    1 day ago


    Montréal, Canada Business Development Bank of Canada Full time

    No other bank is doing what we do. At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different....

  • Analyste Sharepoint

    3 weeks ago


    Montréal, Canada Projuris Corp. Full time

    **Analyste sharepoint** Dans le cadre de ses ententes avec ses différents clients, Projuris est actuellement à la recherche d'un Analyste sharepoint pour une entreprise dans le domaine gouvernemental. Notre client est situé à Montréal. **Description des tâches et responsabilités - Analyste SharePoint** Les responsabilités du poste incluent: -...