Warranty Support and Logistics Coordinator

4 weeks ago


Barrie, Canada Bsaunas Inc. Full time

Hello

**Responsibilities**:

- **Telephone Support**: Assisting with office workflow by answering the phone during busy times, addressing questions, guiding customers through our website, and providing basic sauna information. Training on sauna-related queries will be provided.
- **Shipments Management**: Keeping a detailed log of shipments, organizing Bills of Lading, submitting pickup requests, and coordinating with shipping brokers and transportation companies for outgoing shipments.
- **Quality Assurance**: Double-checking, and sometimes triple-checking, shipments going out from our warehouse on an almost daily basis to ensure accuracy. This also includes taking photographs of shipments before they leave our warehouse and maintaining an organized folder for these records.

**Experience**:

- **Customer Service Experience**: We highly value any previous customer service experience, ideally ranging from 1 to 5 years. Experience in interacting with people in a polite, professional, and cordial manner, in any context, is preferred. Skills in handling phone calls are also sought after. Given that customers, or people in general, can sometimes be aggressive, rude, or impolite, it's crucial to have the ability to manage such situations gracefully. While we don't often encounter angry customers, the ability to navigate these instances, especially regarding warranty or technical support issues, is important.

Pay: $22.00 per hour

Expected hours: No more than 39 per week

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- logistics: 1 year (preferred)

Work Location: In person


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