Caseworker

This position a full-time position that is focused on the direct delivery of the treatment elements of the recovery program of Westminster House Society. As the program has a substantial residential component, the employee must liaise in a professional and constructive way with the management team to ensure the women receive coordinated and cohesive support.

**Qualifications**:

- If in recovery, minimum three years ‘chemical-free living
- Minimum ICADC certification or equivalent
- Up to date experience working with the disease model of addiction
- Bio, psycho, social, and spiritual model
- Narrative therapy, solution-focused therapy and motivational interviewing
- Clear working knowledge of the 12 steps
- Group facilitation
- One to one counselling
- Strong interpersonal and facilitation skills and conflict resolution
- Ability to work unsupervised and with a team
- Valid driver’s license and vehicle or access to one

Competencies

Adaptability: Demonstrate a willingness to be flexible, versatile, and/or tolerant in a changing work environment while maintaining effectiveness and efficiency. Capable of working with diverse populations. Ability to work with individuals negatively impacted by addiction, physical and mental health issues, in all stages of life changes

Behave Ethically: Understand ethical behaviour and business practices, and ensure that their own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization.

Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.

Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.

Computer Proficiency: Demonstrate the minimum proficiency in the use of Microsoft Office 2013/365 (Word, PowerPoint, Excel, and Outlook) as well as other relevant information technology skills.

Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.

Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.

Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

Lead: Positively influences others to achieve results that are in the best interest of the organization.

Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization.

Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities

Plan: Determine strategies to move the organization forward, set goals, create, and implement actions plans, and evaluate the process and results.

Solve Problems: Assess problem situations to identify causes, gather, and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Think Strategically: Assesses options and actions based on trends and conditions in the environment, and the vision and values of the organization.

Position Duties:
Provided support to clients with complex care need in a sensitive and respectful manner to assist them with problem-solving, learning new skills, and improving relationships. Specifically:

- Max 10-person caseload
- Conduct client assessments
- Complete intake as needed and make referrals to alternate programs and services when necessary
- Coordinate the services and support required by clients, consult with addiction service providers on an ongoing basis
- Work with the team to develop and implement the client’s individual therapeutic program that will be carried out in group and individual sessions
- Provide guidance and prepare and implement the individuals’ program plan, after-care plan, and document interpretive summaries, and discharge summaries
- Responsible for caseload paperwork including intake preparation, admission forms, progress notes, progress reports, interpretive summary, client surveys, interim checklists, monthly health plans, discharge summary and alumni surveys for each client
- Attend to, mediate, and council the families and personal support network of the client in residence. Inform and educate the families to support of the process of recovery
- Consult with staff team in the development of program plans to address clinical areas of concern and/or problem behaviours as they arise. Work with the team to develop strategies to address areas of difficulty. Report and review client program progress and take part in daily staff briefings
- Read, observe and document in information database (electronic log) daily as required. Maintain cli