Supervisor, Service
7 months ago
**About Us**:
Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.
**Who we are**:
Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding.
We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.
We are caring. We are leaders. We are innovators. We are collaborative.
We work hard and play hard. We're about doing what's right and feeling good about it.
**Position Details**:
**What You Will Do**
- Coaching, developing and motivating Support Associates to ensure that they are meeting expectations against key performance indicators and achieving their career objectives
- Deliver on profitable growth through a commitment to providing exceptional customer experience to members
- Provide immediate and ongoing feedback and mentoring to employees regarding their performance and development
- Participate in Insurance business planning as well recruitment and workforce planning
- Assist with projects and initiatives to help meet the organizations strategic goals
- Manage, analyze and optimize revenue, retention, underwriting goals and customer experience quality levels results
- Support an environment that encourages high performance, high engagement and career growth
- Lead staff meetings to review department and corporate results
- Implement new policies and procedures, and conducting regular ensure compliance with all company underwriting guidelines
- Work with business partners to help achieve organizational objectives
**Who You Are**
- Must have OTL (Other Than life) license
- Post-secondary education in Insurance of business-related field preferred
- 2 -4 years Insurance experience
- Effective business decision making attributes
- Excellent customer service and interpersonal skills
- Exceptional written and verbal communication skills
- Excellent organizational, time management, project management and planning skills are essential
- Superb leadership abilities to maximize team performance and organizational success
**What’s in it for you**:
- Competitive salary
- Annual bonuses and merit increases
- 3 weeks’ vacation
- Flexible benefit plan
- Defined Contribution Pension
- Complimentary CAA Membership
As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.
**Our Commitment**:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
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