User Support Technician

1 month ago

Toronto, Canada GeologicAI Full time

Work Term: Permanent
- Work Language: English
- Hours: 150 to 168 hours bi-weekly
- Education: Bachelor's degree
- Experience: 3 years to less than 5 years
- **Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- ** Computer and technology knowledge**:

- Internet
- File management software
- Programming software
- Mapping and data visualization software
- Database software
- Software development
- Python
- SharePoint
- ** Transportation/travel information**:

- Willing to travel
- ** Work conditions and physical capabilities**:

- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
- ** Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- ** Screening questions**:

- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?
- ** Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits
- ** Financial benefits**:

- As per collective agreement
- Mileage paid
- ** Long term benefits**:

- Long-term care insurance
- ** Other benefits**:

- Other benefits
- Team building opportunities

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