User Support Technician

**User Support Technician** - 071003 - Group IT Americas - User Support Technician Job Description 1 Job Summary: As a member of the Capgemini User/Site Support team, the Technician is responsible for all remote, and Virtual L2 support and will take full ownership to resolve directly or coordination the resolution for end users. The User Support Technician...

Our client in the logistics industry is looking for a fulltime/perm End User Support technician. Focus will be on Tier 1 and 2 IT support and handheld devices.Location: Hyrbid – Etobicoke officeResponsibilities:Provide first-line investigation and diagnosis for all IT incidents.Log all incidents/service requests into the incident management system.Manage...

Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...

Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents...

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

**Education**: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Experience**: 1 year to less than 2 years Tasks Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to...

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents...

**Work Setting**: - Consulting firm **Specific Skills**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified...

Education: College/CEGEP - Experience: 7 months to less than 1 year **Work setting**: - Consulting firm **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...

Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Consulting firm **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research...

Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

Education: Bachelor's degree - Experience: 1 year to less than 2 years **Tasks**: - Give access to computer networks - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...

Education: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Hospital/health care establishment/health institution **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to...

Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 35 hours per week - Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Tasks**: - Give access to computer networks - Report on the performance of computer systems and networks - Respond...

Education: College/CEGEP - Experience: 2 years to less than 3 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide business systems, network and...

Work Term: Permanent - Work Language: English - Hours: 35 to 45 hours per week - Education: College/CEGEP - Experience: 5 years or more - or equivalent experience **Work setting**: - Relocation costs not covered by employer - Willing to relocate - Help desk - Consulting firm **Tasks**: - Communicate electronically and in person with computer users...

Work Term: Permanent - Work Language: English - Hours: 150 to 168 hours bi-weekly - Education: Bachelor's degree - Experience: 3 years to less than 5 years - **Tasks**: - Give access to computer networks - Report on the performance of computer systems and networks - Consult user guides, technical manuals and other documents to research and implement...