Operations Analyst

2 weeks ago

Edmonton, Canada City of Edmonton Full time

**Job Number**:49654**

At the City of Edmonton - Parks & Roads Services, the long-term success of serving our citizens is implemented by the actions of exceptional employees who exemplify our Cultural Commitments of being Safe, Helpful, Accountable and Excellent. As an employee in our branch, this position's role will be to cultivate our vision and cultural commitments while championing continuous improvement.

Reporting to the Supervisor of Business Performance & Analytics, the Operations Analyst provides the technical, analytical and project management support to Infrastructure Operations. Working within the Parks and Roads Services Branch, this role interfaces across various stakeholders in the different Departments, Branches, Sections and Units of the Municipal Government to collaborate on delivering corporate, department and branch strategic and operational plans, policy development projects and creating and/or optimizing performance measurement processes.

With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

- Standardize operational planning & monitoring of the various services provided by Infrastructure Operations
- Lead the set up, management and close out of work orders for each operational season
- Prepare monthly SKF, order number and labour hour reports by pulling relevant data from SAP
- Assist the section transition to Enterprise Commons, including SAP HANA
- Develop section level KPIs that align with Branch level KPIs
- Conduct trend and variance analysis using statistical mapping/mathematical tools Analyze available data to develop dashboards, data visualizations, graphical models and reports to provide the pulse of operations
- Monitor operations' service levels and delivery to produce daily, weekly, monthly and annual reports
- Liaise across organizational departments to identify SMEs and gather information to propose business cases for continuous improvement
- Develop responses to Council's request for information or recommendation based reports
- Support the engagement of targeted SMEs, internal and external stakeholders to gather relevant data
- Synthesize the data gathered into accurate and meaningful insights recommendations
- Produce Council reports focussed on citizen experience and industry best practices
- Compile supporting documentation and develop presentation materials
- Lead integrated teams and manage approved continuous improvement projects end-to-end
- Analyze system data to produce current state snapshot and develop a roadmap to future state (gap analysis) Lead and direct cross-functional meetings to collaborate with SMEs, internal and external stakeholders
- Perform hot spot mapping for pilot projects
- Develop project documentation including scope, reports, presentations, new policy proposals, process flow diagrams, etc.
- Manage the implementation of data collection tools and processes
- Perform other related duties as required

**Qualifications**:

- University degree in Science, Engineering, Business Administration, Statistics, Mathematics, Commerce, Political Science or a related field
**OR**:

- Equivalent supporting education/training in organizational development, leadership, process improvements, business analytics, strategic planning, change management
- PMP (Project Management Professional) certification an asset
- Minimum 2 years experience in:

- Process standardization, development and/or stakeholder relations
- Support the facilitation of multi-stakeholder technical or operational groups
- Project management, research, strategic-thinking, report writing, business case development
- Strong analytical skills
- Strong communication skills, both verbal and written
- Strong relationship-building and interpersonal skills, both internally and with external vendors and stakeholders
- Strong strategic thinking, decision making and ability to assess risks
- Proficient computer skills; experience with Microsoft Office Suite, Google/Gmail/sheets, Tableau, FME, SAP, POSSE,GIS software, and JavaScript programming language would be considered assets
- Advanced level knowledge of primary and secondary research methodologies
- Strong project management ability
- Train in Standard First Aid and CPR or evidence of being registered is considered an asset
- Valid Alberta Class 5 driver's licence (or provincial equivalent). Must arrange own transportation to be reimbursed in accordance with the City of Edmonton policy which may require business auto insurance
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker

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