Business Analyst, Services Strategy

1 week ago

Etobicoke, Canada CDW Full time

**Description**

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

The Business Analyst role will lead business and functional requirements gathering activities, business solution design and systems analysis in pursuit of the development and maintenance of CDW’s professional and managed service offerings.

Join CDW Canada’s Services Strategy & Development team, and you’ll be at the nexus of the future of technology services at CDW; somewhere with flexibility, ongoing education, and opportunities to grow your career. Your innovative outlook and strong desire to learn will ensure we keep up with the latest practices, ideas, and trends in modern work.

A Fortune 200 leader, CDW is the trusted resource and technology expert that Canadian companies turn to most to solve all their information technology needs. Our customers rely on us to identify, implement, and maintain the technology that drives them forward, and know when they do business with CDW, they aren’t just getting cutting-edge technology solutions, they’re gaining a trusted Microsoft 365 Cloud Consultant.

In this role, you’ll have the option to work remotely or at the CDW Canada office closest to you.

**What you’ll do**
- Collaborate with stakeholders to clarify project requirements and business objectives and acquire commitments.
- Decompose business problems quickly and work with the project team to determine the root cause and provide solution alternatives.
- Derive a detailed understanding of the stated business problem and objectives and work with the stakeholder and team toward resolution to achieve the objectives.
- Plan and facilitate requirements gathering utilizing market data, focus sessions, one-on-one interviews, and job shadowing.
- Utilize advanced modeling techniques to develop high-level system narratives, presentations, storyboards, use cases and user interface prototypes.
- Develop test plans, ensure service quality assurance standards are achieved, and validate that business goals are accomplished.
- Serve as a conduit/broker for cross-functional collaboration & knowledge sharing.
- Perform quantitative & qualitative analysis to help justify the investment necessary to deliver a solution.
- Build credibility and trust across stakeholder groups.
- Work with service delivery (Professional and Managed Services) and Services Strategy & Development team members and leadership to ensure timely and complete delivery of work.
- Produce sound analysis in support of Service Management decision makers to drive tactical and strategic department objectives.
- Work with stakeholders to gather prioritized requirements, establish scope, select appropriate analytical methodologies, and set expectations for reporting, analysis or processes, in order to successfully deliver offering development artifacts.
- Develop actionable reports and tools that support effective management of capital, cost control, revenue generation and profit optimization.
- Identify and contribute ideas to improve service outcomes and profitability through feedback processes, lessons learned and direct customer feedback.
- Gather and prepare supporting analysis and design documentation from a business perspective.
- Assist with alignment of project objectives and solutions to organizational business strategies and objectives.
- Act as an active contributor to internal process improvement and the continual evolution of the Service Development Framework by remaining current in offering development and service offering best practices.
- Support the development of marketing material including one pager, service descriptions, datasheets and other artifacts
- Work closely with the Program Manager to support the accurate, complete and timely delivery of all developments committed to on the Services Strategy & Development roadmap.

**What you need to succeed**

**Must-have**
- Bachelor’s degree
- 2 years experience in identifying and documenting business needs and specifications utilizing business analysis and system design techniques.
- 2 years combined work experience in any of the following (or related) areas:

- Process development
- Project delivery
- Managed Services
- Security (SOC) Services
- Compliance and Advisory Services
- Technology Outsourcing
- Offering development
- Demonstrated work experience in process definition including facilitation, process documentation, change control, and process improvement.
- Successful track record of facilitating and leading meetings, tailoring messages to the given audience.
- Experience in evaluating information, identifying risks and opportunities, while possessing creative problem-solving skills with an understanding of business concepts and models.
- Proven elicitation and facilitation skill

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