Service Customer Service Representative

2 weeks ago

Burnaby, Canada Hoskin Scientific Limited Full time

The Service CSR administers all service documentation for the service department. Based in our Burnaby office, your aim is to be a reliable customer service representative. Providing top-notch customer service support and a positive attitude are essential. Work efforts must align with the needs of the Service Manager and Service Techs. Be a good steward of the company’s service business.

**Description of Job Responsibilities**:

- Work safely and in alignment with all health & safety regulations.
- Be knowledgeable of all aspects of our service business systems; training will be provided.
- Handle, direct, and action inbound customer communications.
- Create and distribute return authorizations for customer units in need of repair.
- Handle the sign-in process for customer units.
- Open service quotes for service techs, help with presentation and distribution to the client.
- Create and communicate purchase orders to our vendors.
- Expedite repairs with our vendors.
- Pick parts for service work.
- Handle customer inquiries on repair status.
- Facilitate parts transactions from the warehouse to the Service Order.
- Create shipping paperwork and communicate shipping needs to our warehouse team.
- Process credit card transactions.
- Convert Service Orders to Service Invoices in our billing system.
- Coordinate electrical inspections for sales units.
- Attend A/R and A/P activities associated with Service & Rental business.
- Support other offices in peak periods and for vacation and sick coverage.
- Full participation in annual warehouse inventory and unit fleet counts.
- Support to the Rental dept as directed by management.
- Other duties as required by Hoskin management.

**Requirements and Skills**:

- Do you possess a **Positive attitude**?
- **Partner with key stakeholders**, such as sales, finance, rentals, and shipping, for the growth and ongoing operations of Hoskin’s Service Department’s business.
- **Post-secondary education** in Business Administration or related discipline would be **a definite advantage**.
- Are you a **professional presenter and communicator**?
- Do you have **Excellent verbal and written** communication skills in English?
- Do you Possess analytical/problem-solving solutions for the customer and the company?
- Are you **organized** and **have good time management skills**?
- Are you **self-motivated** and able to **work independently** and **in a team** environment **to meet or exceed goals**?

**Job Types**: Full-time, Permanent

**Salary**: $43,000.00-$48,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Burnaby, BC V5C 4E7: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

Work Location: In person

Expected start date: 2023-07-04

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