Parts Specialist

2 weeks ago

Kemptville, Canada Eastern Region 7 Full time

Leisure Days RV Group is the 4th largest RV dealership group in North America, and the largest RV Group in Canada with over 36 dealerships in 4 provinces - British Columbia, Ontario, Nova Scotia, and New Brunswick.

Headquartered in Ottawa, the Leisure Days RV Group was started in 2003 when it opened RV Canada. The Leisure Days Group leverages its superior purchasing power and resources to provide customers with unparalleled access to sales, rentals, parts, and service.

Overview:
The Parts Specialist plays a key role in understanding and providing proactive and valued parts solutions to ensure a superior customer experience as part of our service team.

Reports to: Service Manager or the Fixed Operations Manager

Key Responsibilities & Accountabilities**:

- Maintain the in-store inventory based on the most common service needs of the customers.
- Order out-of-stock items through our wholesale suppliers as needed.
- Greet customers entering the department.
- Provide estimates on the cost of parts to customers before ordering them.
- Create service orders.
- Complete detailed purchase orders in order to reconcile the accounts with external suppliers once the parts are delivered.
- Locate parts using internal computer system.
- Issue purchase orders to external suppliers.
- Assist with invoicing and payment processing, and parts credit as required.
- Establish rapport with customers by offering consistently high levels of customer services.
- Help to stock new accessories and maintain them in an organized way.

Essential Skills & Qualifications:

- High school diploma or GED certificate (preferred).
- Fluent English communication skills.
- Industry experience - understanding of various components and parts (preferred).
- Mechanical knowledge or repair experience (preferred).
- Ability to lift up to 50 lbs.
- Basic computer skills.
- Capable of meeting the physical demands of the parts/warehousing trade.
- Excellent customer service skills, both over the phone and in person.
- Good reading and writing skills.
- Strong grammar and spelling.
- Competent keyboard skills.
- An ability to work individually and as part of a team.
- The ability to concentrate for long periods of time.
- Attention to detail.
- All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, genetic information, or any other criteria protected by governing law._
- We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements._

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