Server Assistant

2 weeks ago

Toronto, Canada Marriott Worldwide Full time

**Job Number** 22149567

**Job Category** Food and Beverage & Culinary

**Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY**

It isn’t just about putting food on the table that our guests will enjoy. Instead, we want to build an experience that is memorable and unique - with beverage and food on the side. You take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, delivering the orders, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the server assistant you will play a key role in setting the stage and delivering on our venue experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Assistant Servers will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Assistant Servers - to get it right for our guests and our business each and every time.

**PRIMARY DUTIES & RESPONSIBILITIES**

**Guest Relations
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name every time.
- Engage with guests in conversation regarding their stay, property services, and area attractions/offerings
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Assist other employees to ensure proper coverage and prompt guest service.
- Thank every guest upon departure, invite them to return, and wish them a fond farewell.

**Steps of Service
- Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
- Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.

**General Food and Beverage Services
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Inspect the cleanliness and presentation all china, glass, and silver prior to use
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
- Follow appropriate procedures for serving alcohol beverages (SMART SERVE)
- Articulate menu items, beverage pairings, and recommendations to guests
- Coordinate with kitchen on the delivery and expediting of food and beverage
- Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.
- Deliver food and beverage orders to guests.
- Assisting with mise en place.
- Restocking cutlery and equipment for service.

**Closing**

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

**Working with Others
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an env

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