Customer Service Representative, Assignment
5 days ago
**ParaMed is currently hiring Assignment Coordinators (Customer Service Representatives)**
**What do we offer our employees**:
- Job security and experience in the growing health care sector
- Full medical benefits are provided after 90 days
- Promote from within philosophy.
- This role is the training ground for supervisors and the pool from which 100% of coordination supervisors are selected
This is also an administrative office position and staff are responsible for connecting with patients and ParaMed field staff to discuss patient assignments, changing of scheduling, patient updates, and relaying important sensitive patient information. Elemental duties include checking the scheduling software system for frequency updates and assignments from our government-funder, reviewing assignments, communicating with supervisors and operations regarding assignments accepted, connecting with field staff to discuss assignments, and entering data into our software system.
**How to Qualify**:
- Experience in high-volume customer service is required; experience in an office, scheduling, dispatching, or call-centre environment is strongly preferred
- Experience in using Microsoft Office Suite and scheduling software is considered an asset
- Ability to effectively communicate both through oral and written mediums in the English language; bilingualism (English/French) would be an asset
- Availability to commit to working day and evening shifts including some weekend hours
**Location**: Ottawa (South Keys Centre), ON
**Job Type**:Permanent Fulltime Vacancies
**Shift**: Days and evenings, some weekends
**Rate of Pay**:As per the collective agreement, the wage for this position is $16.25/hour, with benefits
**This is a unionized position through CUPE**
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and ParaMed Policies on Accommodation, a request for accommodation will be accepted as part of ParaMed hiring process._
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