Customer Service Representative

2 weeks ago

Ottawa, Canada Pride Marine Group Ltd. Full time

**Pride Marine Group is seeking a full-time permanent Customer Service Representative (service advisor) for our Ottawa location**

**Who We Are**
For over 35 years, Pride Marine Group has been creating personalized watercraft experiences. We don’t just sell boats—we help bring customer’s visions for a life well lived to reality by connecting them to the vessel that will take them where they want to go and through our unparalleled service.

**What You Bring to the Role**
- Ability to provide an exceptional level of customer service
- Outstanding verbal and written communication skills
- Professional demeanor and appearance
- Proven ability to multi-task and be self motivated
- Ability to handle customers under challenging situations
- Excellent computer skills and basic understanding of math
- Commitment to personal development

**What You'll Do**
- Create, update and assign work orders
- Use a menu selling approach when quoting customers
- Provide excellent service for both retail and internal customers
- Communication with service team and customers
- Schedule technicians while being mindful of delivery timeline expectations
- Proactively sell and schedule routine maintenance
- Ensure appropriate levels of customer communication
- Clear communication with customers regarding expectations and quotes
- Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
- Collect payment upon completion of work
- Maintain zero dollars in accounts receivable over 30 days
- Refer potential sales leads to Location Manager
- Achieve Customer Satisfaction Index (CSI) target
- Work with Location Manager to achieve budget goals
- Work as a team with all Crewmembers
- Follow all Health & Safety policies and procedures
- All other duties as assigned

**What We'd Like From You**
- 2 to 4 years customer service experience in the automotive or marine industry considered an asset
- Able to work irregular hours during peak periods including weekends

**What's In It For You**
- Full benefits
- Hourly bonus based on meeting monthly budget targets
- Defined training plan
- Annual workplace improvement allowance of up to $150
- Demo boat for shared employee use at each location

**We thank you for your interest in Pride Marine Group, however only those selected for an interview will be contacted.**

**Job Types**: Full-time, Permanent

Pay: $22.00-$26.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer Support or Client Services: 2 years (preferred)
- Automotive or Marine Industry: 2 years (preferred)

Work Location: In person

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