![Canadian National Railway](https://media.trabajo.org/img/noimg.jpg)
Agent, Optional Services
3 weeks ago
At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us
**Job Summary**
The Agent, Optional Services is responsible for the validation and dispute handling of Optional Services for carload traffic, including charges related to asset use, switching, storage, documentation, and any other Optional Service charges. The incumbent ensures CN is recovering cost for services provided, while encouraging terminal fluidity and better utilization of assets. The position identifies and improves current processes while ensuring all charges are invoiced efficiently. The role provides direction to internal departments and customers on CN Tariff 9000.
**Main Responsibilities**
Revenue, Cost Capture, and Quality
- Support timely issuance of accurate invoices for existing tariff items
- Investigate invoice disputes assigned to Optional Services
- Ensure safety compliance, improve safety results and local operations efficiency by collaborating with Customer Service and customers on invoicing safety issues and incomplete work violations penalties
- Act as a key contact point for CN Tariff 9000 Optional Services inquiries, including training customers, Account Managers, and internal departments on the charges and how they are applied
- Collaborate with other group functions and departments to identify opportunities and areas of improvement that result in customer satisfaction and yield for the Company
- Work with Information and Technology (I&T) for tickets related to core system enhancement and issues
- Support and provide guidance to Customer Service on handling service exceptions impacting asset use charges
- Work with Revenue Management to provide additional information to assist collection efforts
Tariff 9000 and Case Management
- Implement contract exceptions and audit for compliance
- Provide feedback to internal stakeholders regarding impact of exceptions
- Resolve customer concerns regarding invoices, including dispute cases opened in a timely and customer-centric manner
- Suggest opportunities to resolve daily and systemic customer concerns
Digital Transformation Enablement, Collaboration, and Analytics
- Suggest and participate in efforts to digitally transform and automate optional services and adjacent processes
- Collaborate to engage with stakeholders in Marketing, Operations, Accounting, and I&T to improve customer experience, generate revenue, and increase productivity
- Participate in requirements gathering, process mapping, testing, knowledge sharing, enhancement requests, and other activities to drive change
- Propose opportunities for standardization and automation
Personal Development
- Collaborate with the Manager, Optional Services to identify department skills needed to ensure required skill sets are attained
- Support team members with cross-training and provide vacation coverage for Optional Services
- Create and execute personal development plan
Working Conditions
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The incumbent must be available to work weekend shifts and statutory holidays by rotation. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.
**Requirements**:
Experience
Logistics
- Minimum 3 years of experience in Railway, Transportation or Supply Chain Logistics
Education/Certification/Designation
- High School Diploma or General Educational Development (GED)
- Bachelor’s Degree in a relevant field*
- Any designation for these above would be considered as an asset
Competencies
- Demonstrates active listening
- Solves problems to create value
- Collaborates with others and shares information
- Applies critical thinking
- Innovates
- Communicates with impact
- Sets direction and inspires others
- Identifies potential safety and security risks
- Develops self and others
Technical Skills/Knowledge
- Advanced knowledge of Microsoft Office (Outlook, Excel, PowerPoint, Word)
- Knowledge of Business Intelligence (BI) and visualization tools such as Power BI and Tableau*
- Knowledge of Railway transportation, supply chain, and logistics*
- Knowledge of CN systems, including Service Reliability System (SRS), Systems, Applications, and Products (SAP), and CN One*
- Fluently bilingual both written and verbal (English) French would be considered and asset
- Any knowledge for any of the above would be considered as an asset
**About CN**
CN is a world-class transportation leader and trade-
-
Agent, Optional Services
1 week ago
Edmonton, Canada Canadian National Railway Full timeAt CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...
-
Agent, Optional Services
3 weeks ago
Edmonton, Canada CN Full timeJob Summary The Agent, Optional Services is responsible for the validation and dispute handling of Optional Services for carload traffic, including charges related to asset use, switching, storage, documentation, and any other Optional Service charges. The incumbent ensures CN is recovering cost for services provided, while encouraging terminal fluidity and...
-
Agent, Optional Services
3 weeks ago
Edmonton, Canada Canadian National Railway Full timeAt CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference....
-
Agent, Optional Services
3 weeks ago
Edmonton, Canada Canadian National Railway Full timeAt CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...
-
Agent, Optional Services
3 weeks ago
Edmonton, Alberta, Canada CN Full timeAt CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...
-
Agent, Optional Services
3 weeks ago
Edmonton, Canada Canadian National Railway Full timeAt CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference....
-
Agent, Optional Services
2 weeks ago
Edmonton, Alberta, Canada CN Full timeAt CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...
-
Real Estate Agents Realtor®
1 month ago
Edmonton, Canada Elite Agent Collective Full time**We need agents to join our growing team. We have incredible systems and training in place and need agents who can quickly integrate, are good with technology, and are ready to take on leads quickly and grow their business.** Are you starting a new career in Real Estate or looking to go to the next level? Our agents spend the most time doing what they love...
-
Customer Service Manager
2 months ago
Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time**Benefits**: - Bonus based on performance - Dental insurance - Health insurance - Paid time off We are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting career. **Responsibilities**: - Manage...
-
Passenger Service Agent
7 hours ago
Edmonton, Canada PrimeFlight Aviation Services Full timeJob Details Description Passenger Service Agent PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive...
-
Customer Service Agent/receptionist
3 weeks ago
Edmonton, Canada YEG FBO Services Full timeThe Shell AeroCentre is looking for one full-time Customer Service Representative. This position is for a primarily evening shifts ranging from 8-10 hours on Sunday (day Shift) to Thursday. Weekend and holiday shifts will be required. This position is located at the Edmonton International Airport. The Customer Service Representative Team Lead (CSR) is...
-
Passenger Service Agent
2 days ago
Edmonton, Canada PrimeFlight Aviation Services Canada Inc Full time**Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...
-
Insurance Sales Representative
2 months ago
Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time**Benefits**: - Bonus based on performance - Competitive salary - Dental insurance - Health insurance - Signing bonus We are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting...
-
Customer Service Manager
2 weeks ago
Edmonton, Alberta, Canada Kyle Houston - Agent for Desjardins Insurance Full timeBenefits:Bonus based on performanceDental insuranceHealth insurancePaid time offWe are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting career.Responsibilities:Manage an experienced Customer...
-
Customer Service Manager
1 month ago
Edmonton, Alberta, Canada Kyle Houston - Agent for Desjardins Insurance Full timeBenefits:Bonus based on performanceDental insuranceHealth insurancePaid time offWe are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting career.Responsibilities:Manage an experienced Customer...
-
Customer Service Representative
3 weeks ago
Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full timeJoin a leading insurance and financial services agency for Desjardins Insurance with 2 locations in Edmonton. We are looking for a star who is an energetic, self driven professional. Great hours, supportive staff. No nights! No weekends! Come join our winning team! - Competitive salary and bonuses - Ongoing promotions with cash, prizes and travel...
-
Guest Service Agent
2 months ago
Edmonton, Canada Ramada by Wyndham Edmonton South Full time**Guest Service Agent** **Ramada by Wyndham Edmonton South** **About Us**: At **Ramada by Wyndham Edmonton South**, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion. If you are a dynamic,...
-
Guest Service Agent
2 months ago
Edmonton, Canada Ramada by Wyndham Edmonton South Full time**Guest Service Agent** **Ramada by Wyndham Edmonton South** **About Us**: At **Ramada by Wyndham Edmonton South**, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion. If you are a dynamic,...
-
Customer Service Rep
20 hours ago
Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full timeJoin a leading insurance and financial services agency for Desjardins Insurance with 2 locations in Edmonton. We are looking for a star who is an energetic, self driven professional to provide exceptional customer service to our clients. Great hours, supportive staff. Come join our winning team! - Competitive salary and bonuses - Ongoing promotions with...
-
Loss Prevention Agent Bps Protective Services K9
3 weeks ago
Edmonton, Canada BPS Protective Services K9 Inc. Full timeIf this sounds like it might be a fit for you, consider joining BPSK9 Protective Services, Western Canada’s largest K-9 security provider and become a Loss Prevention Agent. As part of our extensive team, you will work individually and with other trained staff in diverse situations to keep our clients safe and to protect their assets. **Duties**: -...