Parts & Service Advisor

2 weeks ago

Oakville, Canada Inacre Conseil inc. Full time

Do you have experience in Parts or Customer Service Management within the powersports or automotive industry?

Are you a powersports and marine equipment enthusiast who loves fixing and discussing the latest and greatest Sea-Doo, Ski-Doo, ALUMACraft, Manitou Pontoons, BRP, Mercury Aboard, and Can-Am equipment?

Energy Powersports is looking for a customer-oriented and technical-minded Parts & Service Advisor to join their growing team in Oakville At Energy Powersports, employees come from diverse backgrounds, but they all have one thing in common: their passion for motorsports If you enjoy working with the public, have a genuine desire to help them set off on new adventures and have a pretty solid knowledge of watercrafts, snowmobiles, ATVs, 3-wheel motorcycles and power boats, we want to hear from you

The Parts & Service Advisor is the liaison between the customer and the technicians; communicating directly with customers, managing their needs and expectations regarding equipment service maintenance and repairs. The main responsibilities and tasks of this role will include:

- Providing excellent customer service and ensuring an ongoing commitment to the needs of the customer.
- Responding to customer inquiries in a timely manner, over the phone and in person.
- Understanding customer needs and provides them with a complete solution.
- Ensures part/product warranty is applied to the work order and submitted in a timely manner.
- Manages customer concerns and problems promptly.
- Deals with challenging situations in a professional manner.
- Completes and reviews repair orders with customers.
- Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
- Acts as liaison between customers and technicians and manages the status of work orders.
- Schedules service and repair appointments.
- Operates computerized work order systems.

Energy Powersports is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.

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