Service Advisor
3 weeks ago
**Service Advisor**
Seeking a mid-entry level Service Advisor for our corporate office location in Oakville, ON. This position is responsible for maintaining the service schedule and scheduling all service work at the Oakville facility or at our customers' location.
**The Position**:
- Full-time hourly Monday-Friday
- 8:00am - 4:30pm
**Job Duties and Responsibilities**:
- Promote a good company image with customers, suppliers and fellow employees.
- Take all incoming service calls and allocate appropriately.
- Open, review and close work orders.
- Communicate with customers to provide work progress updates and follow up.
- Work with Shop Foreman to schedule customer work in the shop.
- Work with the Service Manager to support the field service technicians.
- Work with sales team to schedule crane preparation for sale and rental.
- Issue and manage Purchase Orders.
- Communicate with customers to provide work progress.
- Liaise with parts department for customer billable and internal work orders.
- Update service schedule in IntelliDealer.
- Book travel arrangements for Service Department.
**Education and Qualifications**:
- 2+ years previous industry experience.
- High school diploma, GED, or equivalent.
- Excellent interpersonal skills to effectively communicate with the service team, managers, and customers.
- Must be tolerant, friendly, and able to adapt to different situations.
- Demonstrated ability to work effectively as part of a team.
- We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted._
**Benefits**:
- Casual dress
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- RRSP match
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Oakville, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 1 year (required)
Work Location: One location
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