Customer Success Specialist

6 months ago

Mississauga, Canada ConduitHR Full time

"ConduitHR is a boutique firm specializing in recruitment services and human resources consulting support. We are based in the GTA and serve clients across the nation. Our client, in the commercial kitchen appliance/commercial cookery techniques industry is seeking a talented and motivated **BILINGUAL CUSTOMER SUCCESS SPECIALIST, **reporting to marketing department.

The primary goal is to market the company's thermal cooking systems to the Canada marketplace by successfully inviting companies to the online sales webinars or by securing appointments for the field sales team

**MUST BE FLUENT IN FRENCH/ENGLISH.**

**ESSENTIAL DUTIES and RESPONSABILITIES**:
**1. Inside-Sales**:

- Qualify prospects via internet investigation and telephone communication, thus developing it into a functional record where we can interact and support the customer.
- Target our existing customer base, thus embracing the ideal of multiple touch points on the customer lifecycle to maximise upsell opportunities for a total kitchen solution.
- Proactively drive sales via the identification and qualification of new business prospects.
- Continuous CRM (Salesforce) update

**2. After-Sales**:

- Work with existing customers to help them best utilize the company's after-sales offerings to drive customer satisfaction
- Book Trainings (Academy)

**3. Marketing**
- Support on General Marketing Department Demands

**QUALIFICATIONS**:The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION and/or EXPERIENCE**:

- Cold Calling (preferred)
- **Experience on Hospitality Industry (preferred)**:

- **Food Industry: 5+ year of kitchen experience/catering industry (preferred)**

**LANGUAGE SKILLS**:

- Fluent in English and French
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

**MATHEMATICAL SKILLS**:

- Ability to calculate figures and amounts such as discounts, handle marketing budget cost centers

**REASONING ABILITY and WORK BEHAVIOR**:

- Extroverted/ Good Communication Skills
- Proactive
- Organized (Due High level of information and follow-up necessary)
- Results-Oriented
- Detailed-Oriented
- Customer-Oriented
- Self-Motivated

**OTHER QUALIFICATIONS - Digital Skills**
- Microsoft Office Package
- CRM Experience (Salesforce) preferred

**PHYSICAL DEMANDS**:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to talk or hear, frequently required to sit, stand, walk, use hand to finger, handle or feel, and reach with hands and arms.
- The employee must occasionally lift and/or move up to 23 Kilos.
- Specific vision abilities required, include close vision, distance vision, and ability to adjust focus.

**WORK ENVIRONMENT**:

- The noise level in the work environment is usually moderate.

**SUBSTANCE ABUSE/ADDICTION**:

- Employee must make sure not to be under the influence of any substances while on duty(drugs/alcohol). In case of substance addiction, the employee is expected to communicate the company for the suitable accommodations to be made under what is required by law.

PLEASE BE GUIDED AND APPLY DIRECTLY We are very excited to have you in our team

**Job Types**: Full-time, Permanent

**Salary**: $62,000.00-$65,000.00 per year

**Benefits**:

- Automobile allowance
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Mississauga, ON L5M 1R8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Salesforce: 4 years (required)

Work Location: In person

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