Ramp Manager

7 months ago

Richmond, Canada SAMSIC Assistance Canada Inc Full time

Samsic Group operates in **27 countries** throughout the world where our **117,000 dedicated employees** cater for **30,000 customers** every day.

Because we fully believe that our customers' performance is based on satisfied users and happy employees, we offer comprehensive, integrated services via **Samsic Airport**, so that passengers may travel safely and comfortably, via **Samsic Facility**, to ensure employee well-being in healthy, safe, comfortable, and stimulating work environments, and via **Samsic RH**, to enhance work environments and develop career paths.

Samsic Airport is currently one of the only European airport service providers to offer the following solutions**:airport security, airport assistance, PRM assistance** (train stations and airports), **airport training courses, passenger welcome and assistance, airport terminals** and **aircraft cleaning**, and **passenger and crew transport**.

Our diverse expertise means that we offer exchange hubs, airports and airlines flexible services and solutions which fully meet their needs and which take the need for constant innovation into account.

And because we believe that it is our responsibility to **help build a better, more inclusive and sustainable world**, we have adopted a Corporate Social Responsibility strategy based on 4 pillars and 12 commitments in line with the **UN Sustainable Development Goals (SDGs)**.

**Key Samsic Airport figures (2019)**
- 578, 400 PRM interventions
- 28.5 million passenger security checks
- 67 million items of hand and cabin baggage security checked and handled
- 12.5 million items of hold baggage security checked and handled
- 80,000 cynotechnical interventions
- 262,266 flights handled by ramp services
- 3.9 million parcels security checked and handled
- 856,000 vehicles security checked and handled
- 100,000+ hours of training courses
- 378 motorized equipment
- 60,000 airport transfers

**SAMSIC, YOUR PREFERRED PARTNER**

Samsic Airport currently provides **services in 33 airports**: mainland France, the Caribbean:
Guadeloupe, Martinique, Guyana, Dominican Republic, and Saint-Barthelemy; Europe: Serbia, Belgium, Croatia, Portugal and also Reunion Island, the United States, Qatar and Canada. **We are expanding our operations on an international level.**

**Job Summary**:
The **Ramp Manager** position is responsible for establishing safety policies, procedures and working conditions that affect the employee on the job. Responsible for immediate work environment as well as the actions of all persons who report to them. Must communicate all safety policies and procedures within their operation. Direct and coordinate activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The **Ramp Manager** must consistently display a professional and positive image.

**Job Duties**:

- Must be able to conduct flight audits, station audits and "at risk" behaviour audits.
- Participate in monthly company safety conference calls.
- Able to communicate and instill safety awareness in all employees including new hires. Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.
- Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise best possible effort to follow any instructions provided by Customer or their designee regarding standards, procedures and practices.
- Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary.
- Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.
- Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.
- Monitor impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly.
- Conduct weekly Lead/Supervisor meetings, participate in employee shift briefings and customer shift briefings or team meetings as required.
- Observe and ensure full compliance of uniform and appearance guidelines and inspect facility daily including supply rooms, storage rooms, storage, break rooms and office areas.
- Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay change notices, employee evaluations, work orders, or any other local reporting medium.
- Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling.
- Administer station operational plans such as FOD, safety, winter operation and baggage plans.
- Respond to and/or investigat

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