Techno Functional Consultant

4 weeks ago

Toronto, Canada Wipro Limited Full time

Overview:
**Role Purpose**
- The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution_

**Do**
- **Bridging the gap between project and support teams through techno-functional expertise**
- _For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment _
- _Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines _
- _Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch_
- _Support the solutioning team from architectural design, coding, testing and implementation_
- _Understand the functional design as well as technical design and architecture to be implemented on the ERP system_
- _Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production_
- _Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions_
- _Write code as per the developmental standards to decide upon the implementation methodology_
- _Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise_
- _Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency_
- _Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly_
- _Support on-site manager with the necessary details wrt any change and off-site support_
- _Skill upgradation and competency building_
- _Clear wipro exams and internal certifications from time to time to upgrade the skills_
- _Attend trainings, seminars to sharpen the knowledge in functional/ technical domain_
- _Write papers, articles, case studies and publish them on the intranet_

**_Stakeholder Interaction_**

**_Stakeholder Type_**

**_Stakeholder Identification_**

**_Purpose of Interaction_**

**_Internal_**
- Lead Consultant_
- Reporting & updates_
- Onsite Project Manager/ Project Teams_
- To provide off-site support and inputs as per client requirements**_External_**
- Clients_
- For solutioning and provide support_

**Display**
- Lists the competencies required to perform this role effectively: _
- **_Functional Competencies/ Skill_**
- Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - **Competent**:

- Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect-** Master**:

- Functional/Technical Knowledge - Specific to the functional and ERP system in depth knowledge of the function processes and system and ERP functionality-**Master**

**_Competency Levels_**

**_Foundation_**
- Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance._

**_Competent_**
- Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well._

**_Expert_**
- Applies the competency in all situations and is serves as a guide to others as well._

**_Master_**
- Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization._
- **_Behavioral Competencies_**
- _Formulation & Prioritization_
- _Innovation_
- _Managing Complexity_
- _Client centricity_
- _Execution Excellence_
- _Passion for Results_

**Deliver**

**_No._**

**_Performance Parameter_**

**_Measure_**

1.

Contribution to customer projects

Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT

2.

Automation

Process optimization, reduction in process/ steps, reduction in no. of tickets raised

**3.**

Skill upgradation

of trainings & certifications completed, # of papers, articles written in a quarter

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