![McRae Imaging Inc](https://media.trabajo.org/img/noimg.jpg)
Csr - Customer Service Representative
4 weeks ago
**Job Summary**:
As our Customer Service Representative, you will play a key role in working between our Sales team and our customers. This includes facilitating the smooth execution of projects for print, fabrication and lighting and ensuring customer satisfaction. This role will support customers’ innovative display solutions.
This position is based in our office and requires on-site presence during regular business hours.
**Key Responsibilities**:
- Collect and manage all incoming orders and information, whether received via sales personnel, internal stakeholder, or directly from customers.
- This role is responsible for managing our order process, spanning from estimating to invoicing. Ensure the prompt and accurate handling of all customer documentation linked to a project.
- Assist in the process of generating quotes and writing up orders to support the Account Manager.
- Communicate the work back schedule to the Account Manager and ensure timely updates for any modifications.
- Identify, assess, and communicate customers’ needs and requirements.
- Build sustainable relationships of trust through open and interactive communication.
- Generate and provide estimates for custom and configurable orders.
- Enter detailed orders into the ERP system with a high degree of accuracy.
- Communicate and coordinate with internal departments.
- Organize workflow to meet customer timeframes. Share ongoing project status updates with the Senior CSR.
- Follow communication procedures, guidelines, and policies.
- Gather customer feedback through customer satisfaction surveys and use it as a catalyst for ongoing enhancement and improvement.
- Resolve customer concerns in a professional and effective manner. CSR handles warranty claims and manages issues in a timely manner to ensure client satisfaction.
**Additional Office Responsibilities**:
- In the absence of the primary receptionist, greet and welcome visitors in a courteous and professional manner.
- Answer and direct incoming phone calls to the appropriate department or individual.
- Maintain a clean and organized reception area, ensuring it reflects a professional image at all times.
- Schedule appointments and meetings for staff members as requested.
- Assist with administrative tasks such as data entry, filing, photocopying, and scanning documents.
- Receive and distribute mail and packages to appropriate recipients.
- Monitor and maintain office supplies inventory, placing orders when necessary.
- Assist with special projects and tasks as assigned by management.
**Key Behavioral Attributes**:
- Exceptional organizational skills marked by a meticulous and detail-focused approach.
- Ability to present solutions and demonstrate problem-solving skills.
- Demonstrates ability to build strong relationships and team orientated.
- Ability to work in a fast-paced environment, continually prioritizing and multi-tasking.
- Strong communications skills, both written and verbal.
- Self-motivated and enthusiastic.
**Qualifications**:
- Post secondary education including college or university in a related field.
- Minimum 2 years’ experience in a similar manufacturing environment with a proven track record in a customer service role.
- Experience and knowledge of the sales process would be an asset.
- Organizational skills are essential to effectively maintain accurate project documentation and meet deadlines.
- Proficient in using technologies such as project management software or ERP systems.
- Project Management skills to ensure project deliverables meet established quality standards.
- Strong English communication skills, both written and verbal.
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Customer service: 2 years (required)
Ability to Commute:
- Mississauga, ON L5L 5Z7 (required)
Work Location: In person
-
Csr - Customer Service Representative
2 weeks ago
Mississauga, Canada Sun Cloud LLC Full time**Customer Service Representative, CSR, Senior CSR, Sr CSR, Senior Customer Service Representative, Sr Customer Service Representative** **Education and experience**: University degree required Bilingual, French, and English (read, write, speak) Minimum 2 years Customer Service experience preferred Strong proficiency with Microsoft Office tools (Outlook,...
-
Csr - Customer Service Representative
4 weeks ago
Mississauga, Canada INSUREIT GROUP INC. Full timeCSR- Customer Service Representative **Salary**: From $20.00 per hour Schedule: - 8 hour shift Work Location: In person
-
Csr (Customer Service Representative)
3 weeks ago
Mississauga, Canada SBI Canada Bank Full time**CSR -Back Office** **This position reports to the Supervisor/Asst. Manager/VP(Back Office) and is primarily responsible for performing the following functions**: **Roles & Responsibilities of CSR** - Awareness of the Policies, Guidelines & Procedures of the Bank and ensure compliance and adherence. - Conducting customer due diligence in accordance with...
-
Csr (Customer Service Representative)
1 week ago
Mississauga, Canada Indigo Park Canada Inc Full timeWe are currently seeking a part time Overnight Customer Service Representative for our Pearson Airport location. The CSR supports the efforts to consistently surpass our customer and client expectations by providing a superior customer service experience. They will assist customers with the processing and payment of their parking and any additional services...
-
Csr (Customer Service Representative)
3 weeks ago
Mississauga, Canada Indigo Park Canada Inc Full timeWe are currently seeking a Customer Service Representative for our Pearson Airport location. The CSR supports the efforts to consistently surpass our customer and client expectations by providing a superior customer service experience. They will assist customers with the processing and payment of their parking and any additional services they may have...
-
Customer Service Representative
3 weeks ago
Mississauga, Canada Innotech-Execaire Aviation Group Full timeThe SkyCharter Customer Representative (CSR) is responsible to the Customer Service Supervisor for the customer-focused activities within the SkyCharter’s VIP Lounge. The position is based out of Pearson International Airport at SkyCharter’s FBO facilities in Mississauga. **Responsibilities**: The CSR is responsible for (but not limited to) the...
-
Csr - Customer Service Representative
6 days ago
Mississauga, Canada M S International, Inc. Full time**Summary**:The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection. **Compensation**:This is a non-exempt, hourly role. Hourly rates start at $20.00, plus Over Time (paid at 1.5x), plus Bonuses. Annual pay for new hires generally ranges between $50,100 and $66,000 or more,...
-
Csr (Customer Service Representative)
2 weeks ago
Mississauga, Canada HEADWEAR PROFESSIONALS Full timeEntry-Level Position Available**:Customer Service Rep (**_**Custom Offshore Department**_**)** The main function of the CSR is to provide customers with information in response to inquiries about Headwear Canada's products & services. This can include diagnosing the issue, offering solutions and/or providing follow-up if needed. The majority of the day is...
-
Customer Service Representative
4 weeks ago
Mississauga, ON, Canada EightSix Network Inc Full timeCustomer Service Representative (CSR PL), Inside Sales and Team Leader Part Time / Full Time Customer Service Representative (CSR PL), Inside Sales and Team Leader We are a well-established Property/Casualty Insurance Brokerage located in Mississauga, seeking an RIBO-licensed Personal Line CSR with some knowledge of Commercial Lines (Preferable Not...
-
Csr - Customer Service Representative Ribo
1 week ago
Mississauga, Canada Risk Care General Insurance Full timeRisk Care General Insurance is seeking a full-time RIBO Qualified with a minimum of 5 years of experience salary based employee with the ability to handle our client’s requirements by - Servicing a book of personal lines clients - Providing professional service to all customers - Assisting clients with Policy changes, claims, renewals - Upload the New...
-
Csr (Customer Service Representative)
4 weeks ago
Mississauga, Canada Prismaflex Inc Full timeJob description Prismaflex Inc. is a large format print company that is looking for an energetic and detailed oriented person to work in our CSR department. They will report to Operations and will work closely with Production. This is a very fast paced company where being able to multitask is a prerequisite. Experience in the print industry would be a plus...
-
Csr (Customer Service Representative)
4 weeks ago
Mississauga, Canada Prismaflex Inc Full timeJob description Prismaflex Inc. is a large format print company that is looking for an energetic and detailed oriented person to work in our CSR department. They will report to Operations and will work closely with Production. This is a very fast paced company where being able to multitask is a prerequisite. Experience in the print industry would be a plus...
-
Csr (Customer Service Representative)
5 days ago
Mississauga, Canada Prismaflex Inc Full timeJob description Prismaflex Inc. is a large format print company that is looking for an energetic and detailed oriented person to work in our CSR department. They will report to Operations and will work closely with Production. This is a very fast paced company where being able to multitask is a prerequisite. Experience in the print industry would be a plus...
-
Csr (Customer Service Representative)
1 day ago
Mississauga, Canada Prismaflex Inc Full timeJob description Prismaflex Inc. is a large format print company that is looking for an energetic and detailed oriented person to work in our CSR department. They will report to Operations and will work closely with Production. This is a very fast paced company where being able to multitask is a prerequisite. Experience in the print industry would be a plus...
-
Customer Service Representative
3 weeks ago
Mississauga, Canada Innotech-Execaire Aviation Group Full timeThe SkyCharter Customer Representative (CSR) is responsible to the Customer Service Supervisor for the customer-focused activities within the SkyCharter’s VIP Lounge. The position is based out of Pearson International Airport at SkyCharter’s FBO facilities in Mississauga. **Responsibilities**: The CSR is responsible for (but not limited to) the...
-
Customer Service Representative
6 days ago
Mississauga, Canada Innotech-Execaire Aviation Group Full timeThe SkyCharter Customer Representative (CSR) is responsible to the Customer Service Supervisor for the customer-focused activities within the SkyCharter’s VIP Lounge. The position is based out of Pearson International Airport at SkyCharter’s FBO facilities in Mississauga. **Responsibilities**: The CSR is responsible for (but not limited to) the...
-
Customer Service Representative
3 weeks ago
Mississauga, Canada Trimac Transportation, Ltd (ND) Full time**Customer Service** **Representative** We are looking for a CSR for our shop in Mississauga, ON. National Tank Services, a division of Trimac, is a North American leader in the cleaning and maintenance industry. With over 39 locations, National Tank Services offers career progression, competitive pay, benefits, and job security. **Pay**: - $21/Hr but...
-
Bilingual Customer Service Representative
6 days ago
Mississauga, Canada Artistree of Canada, ULC. Full timeArtistree-Mississauga We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. The Sr. Customer Service Representative is...
-
Customer Service Representative
1 day ago
Mississauga, Canada Dupont Full time**CUSTOMER SERVICE REPRESENTATIVE** **INTRODUCTION** At DuPont, we are working on things that matter, whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers in this global pandemic. If you would like...
-
Supply Chain
3 weeks ago
Mississauga, Canada Celtrade Canada Inc. Full timeThe **Customer Service Representative - Supply Chain **manages necessary communications, exchange of information and measurement of performance internally and liaises with key customers’ supply chain partners. This role will be responsible for Celtrade’s end-to-end customer service for all Canadian accounts. **Key responsibilities and...