Csr - Customer Service Representative

6 days ago

Mississauga, Canada M S International, Inc. Full time

**Summary**:The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.

**Compensation**:This is a non-exempt, hourly role. Hourly rates start at $20.00, plus Over Time (paid at 1.5x), plus Bonuses. Annual pay for new hires generally ranges between $50,100 and $66,000 or more, depending on experience, overtime hours worked and bonuses.

**To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities**:

- Effective and efficient handling of customer transactions.
- Accurately record and maintain customer contact information and details.
- Build and maintain company customer relationships.
- Answer inbound sales calls and make outbound sales calls.
- Consistent following up on promises and commitments in a timely manner with customers.
- Track stock levels to ensure customer orders are handled effectively.
- Assist customers in determining order requirements or services.
- Appropriately identify and escalate customer issues.
- Quote prices and credit terms, and prepare sales orders for customers.
- Complete sales transactions and processing of payments.
- Schedule trucking and delivery of material to customer, based on delivery schedule.
- Create shipping order and packing list.
- Troubleshoot customer issues during delivery process.
- Partner with Sales Representative to keep account transactions and literature up to date.
- Practice Customer focus, collaboration, and communication with team
- Retain up to date knowledge of company products
- Perform additional duties as required and or requested.
- High School Education Required. Some college work completed preferred.
- Minimum 2 years’ customer service experience.
- Clear communication with the ability to use positive language.
- Attentiveness.
- Proven ability to handle multiple tasks at once.
- Goal oriented focus
- Good mathematical skills; ability to do calculations quickly.
- Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
- Intermediate skills in MS Outlook, Word and Excel.
- Bilingual (Spanish) preferred.

**This role has the following physical demands**:

- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk.
- The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

**Benefits**: MSI offers a comprehensive benefits package that includes:

- Referral, Holiday, and Annual Bonuses
- Annual pay increases
- Paid Time Off
- Medical, Dental, and Vision Insurance
- Company-paid Short Term and Long Term disability;
- Company-paid Life Insurance
- Tuition Reimbursement
- Traditional and Roth 401(k) plans with company matching contributions
- Charitable donation matching programs
- Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.

**About MSI**: Founded in 1975, MSI is a leading supplier of flooring, countertop, wall tile, and hardscaping products in North America. Headquartered in Orange, California, MSI also maintains over 30 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of quartz, porcelain, ceramic, LVT, natural stone and glass products imported from over 36 countries on six continents.

**Over the years, MSI has been the recipient of many prestigious awards including**:

- Top 5 fastest growing companies - OC Business Journal
- Supplier Diversity Award - Home Depot
- #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
- Top Workplaces Award winner multiple times - Top Workplaces
- MSI Founder named the Entrepreneur of the Year - Ernst and Young
- MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group.MSI provides reasonable accommodations for all employees and applicants.If you believe you require an accommodation, please speak with your recruiter or

  • Csr - Customer Service Representative

    2 weeks ago

    Mississauga, Canada Sun Cloud LLC Full time

    **Customer Service Representative, CSR, Senior CSR, Sr CSR, Senior Customer Service Representative, Sr Customer Service Representative** **Education and experience**: University degree required Bilingual, French, and English (read, write, speak) Minimum 2 years Customer Service experience preferred Strong proficiency with Microsoft Office tools (Outlook,...

  • Csr - Customer Service Representative

    4 weeks ago

    Mississauga, Canada INSUREIT GROUP INC. Full time

    CSR- Customer Service Representative **Salary**: From $20.00 per hour Schedule: - 8 hour shift Work Location: In person

  • Csr (Customer Service Representative)

    3 weeks ago

    Mississauga, Canada SBI Canada Bank Full time

    **CSR -Back Office** **This position reports to the Supervisor/Asst. Manager/VP(Back Office) and is primarily responsible for performing the following functions**: **Roles & Responsibilities of CSR** - Awareness of the Policies, Guidelines & Procedures of the Bank and ensure compliance and adherence. - Conducting customer due diligence in accordance with...

  • Csr - Customer Service Representative

    4 weeks ago

    Mississauga, Canada McRae Imaging Inc Full time

    **Job Summary**: As our Customer Service Representative, you will play a key role in working between our Sales team and our customers. This includes facilitating the smooth execution of projects for print, fabrication and lighting and ensuring customer satisfaction. This role will support customers’ innovative display solutions. This position is based in...

  • Csr - Customer Service Representative

    8 hours ago

    Mississauga, Canada McRae Imaging Inc Full time

    **Job Summary**: As our Customer Service Representative, you will play a key role in working between our Sales team and our customers. This includes facilitating the smooth execution of projects for print, fabrication and lighting and ensuring customer satisfaction. This role will support customers’ innovative display solutions. This position is based in...

  • Csr (Customer Service Representative)

    1 week ago

    Mississauga, Canada Indigo Park Canada Inc Full time

    We are currently seeking a part time Overnight Customer Service Representative for our Pearson Airport location. The CSR supports the efforts to consistently surpass our customer and client expectations by providing a superior customer service experience. They will assist customers with the processing and payment of their parking and any additional services...

  • Csr (Customer Service Representative)

    3 weeks ago

    Mississauga, Canada Indigo Park Canada Inc Full time

    We are currently seeking a Customer Service Representative for our Pearson Airport location. The CSR supports the efforts to consistently surpass our customer and client expectations by providing a superior customer service experience. They will assist customers with the processing and payment of their parking and any additional services they may have...

  • Customer Service Representative

    3 weeks ago

    Mississauga, Canada Innotech-Execaire Aviation Group Full time

    The SkyCharter Customer Representative (CSR) is responsible to the Customer Service Supervisor for the customer-focused activities within the SkyCharter’s VIP Lounge. The position is based out of Pearson International Airport at SkyCharter’s FBO facilities in Mississauga. **Responsibilities**: The CSR is responsible for (but not limited to) the...

  • Csr (Customer Service Representative)

    2 weeks ago

    Mississauga, Canada HEADWEAR PROFESSIONALS Full time

    Entry-Level Position Available**:Customer Service Rep (**_**Custom Offshore Department**_**)** The main function of the CSR is to provide customers with information in response to inquiries about Headwear Canada's products & services. This can include diagnosing the issue, offering solutions and/or providing follow-up if needed. The majority of the day is...

  • Customer Service Representative

    4 weeks ago

    Mississauga, ON, Canada EightSix Network Inc Full time

    Customer Service Representative (CSR PL), Inside Sales and Team Leader Part Time / Full Time Customer Service Representative (CSR PL), Inside Sales and Team Leader We are a well-established Property/Casualty Insurance Brokerage located in Mississauga, seeking an RIBO-licensed Personal Line CSR with some knowledge of Commercial Lines (Preferable Not...

  • Csr - Customer Service Representative Ribo

    1 week ago

    Mississauga, Canada Risk Care General Insurance Full time

    Risk Care General Insurance is seeking a full-time RIBO Qualified with a minimum of 5 years of experience salary based employee with the ability to handle our client’s requirements by - Servicing a book of personal lines clients - Providing professional service to all customers - Assisting clients with Policy changes, claims, renewals - Upload the New...

  • Csr (Customer Service Representative)

    4 weeks ago

    Mississauga, Canada Prismaflex Inc Full time

    Job description Prismaflex Inc. is a large format print company that is looking for an energetic and detailed oriented person to work in our CSR department. They will report to Operations and will work closely with Production. This is a very fast paced company where being able to multitask is a prerequisite. Experience in the print industry would be a plus...

  • Csr (Customer Service Representative)

    4 weeks ago

    Mississauga, Canada Prismaflex Inc Full time

    Job description Prismaflex Inc. is a large format print company that is looking for an energetic and detailed oriented person to work in our CSR department. They will report to Operations and will work closely with Production. This is a very fast paced company where being able to multitask is a prerequisite. Experience in the print industry would be a plus...

  • Csr (Customer Service Representative)

    5 days ago

    Mississauga, Canada Prismaflex Inc Full time

    Job description Prismaflex Inc. is a large format print company that is looking for an energetic and detailed oriented person to work in our CSR department. They will report to Operations and will work closely with Production. This is a very fast paced company where being able to multitask is a prerequisite. Experience in the print industry would be a plus...

  • Csr (Customer Service Representative)

    1 day ago

    Mississauga, Canada Prismaflex Inc Full time

    Job description Prismaflex Inc. is a large format print company that is looking for an energetic and detailed oriented person to work in our CSR department. They will report to Operations and will work closely with Production. This is a very fast paced company where being able to multitask is a prerequisite. Experience in the print industry would be a plus...

  • Customer Service Representative

    3 weeks ago

    Mississauga, Canada Innotech-Execaire Aviation Group Full time

    The SkyCharter Customer Representative (CSR) is responsible to the Customer Service Supervisor for the customer-focused activities within the SkyCharter’s VIP Lounge. The position is based out of Pearson International Airport at SkyCharter’s FBO facilities in Mississauga. **Responsibilities**: The CSR is responsible for (but not limited to) the...

  • Customer Service Representative

    6 days ago

    Mississauga, Canada Innotech-Execaire Aviation Group Full time

    The SkyCharter Customer Representative (CSR) is responsible to the Customer Service Supervisor for the customer-focused activities within the SkyCharter’s VIP Lounge. The position is based out of Pearson International Airport at SkyCharter’s FBO facilities in Mississauga. **Responsibilities**: The CSR is responsible for (but not limited to) the...

  • Customer Service Representative

    3 weeks ago

    Mississauga, Canada Trimac Transportation, Ltd (ND) Full time

    **Customer Service** **Representative** We are looking for a CSR for our shop in Mississauga, ON. National Tank Services, a division of Trimac, is a North American leader in the cleaning and maintenance industry. With over 39 locations, National Tank Services offers career progression, competitive pay, benefits, and job security. **Pay**: - $21/Hr but...

  • Bilingual Customer Service Representative

    6 days ago

    Mississauga, Canada Artistree of Canada, ULC. Full time

    Artistree-Mississauga We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. The Sr. Customer Service Representative is...

  • Customer Service Representative

    1 day ago

    Mississauga, Canada Dupont Full time

    **CUSTOMER SERVICE REPRESENTATIVE** **INTRODUCTION** At DuPont, we are working on things that matter, whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers in this global pandemic. If you would like...