Service Advisor

Great Job, Great People, Great Town. Mac Lang in Sunny Sundridge, has an opening for a Service Advisor. If a career outside of large population areas is what you are looking for, we would like to have you join our team.

The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer-centric individual who is passionate about building relationships with our customers.

Job Duties:

- Asks customers to explain specific vehicle issues.
- Takes detailed notes about symptoms based on customer testimony.
- Enters customer information into system database.
- Advises customer on necessary repairs and maintenance.
- Works with customer to formulate the best service plan for their budget and needs.
- Draws up work order.
- Provides cost estimates to customers.
- Answers questions posed by customers.
- Maintains electronic and/or paper records of completed service work.
- Explains the work completed by mechanics and makes suggestion for future maintenance.
- Provides billing statements and explains billing details.
- Processes payments.
- Trains new service writers.
- Complete all DealerCONNECT training provided.
- Ensure that customer vehicles are adequately cared for and keep the customer updated on the progress of their repairs.
- Check all vehicles for recalls and note on repair order (RO).
- Determine if repair is customer pay, warranty or internal after Tech has diagnosed, add job and update repair order (RO).
- Track and update all open RO’s
- Other duties as required

A strong understanding of automotive technology and the automotive industry an asset however not required

Proficiency with industry-specific software.

Excellent customer service, interpersonal, and communication skills.

Strong organizational, decision making, and problem-solving skills.

The ability to communicate with mechanics, customers, and management

Remuneration based on experience

**Benefits**:
Casual dress

Dental care

Extended health care

RRSP match

Vision care

Schedule:
8 hour shift

Some Saturdays
- Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
- Excellent listening skills.
- Ability to problem solve and high attention to detail.
- Loves a fast pace environment.
- Computer skills and understanding of technology.
- Experience with DealerConnect software is considered an asset.

Go to our website to see more about our company and the many reasons why you will want to work for us

We thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest