Protection Services Dispatcher

2 weeks ago

Toronto, Canada Michael Garron Hospital Full time

Overview

Our diverse staff is our most valued resource. Compassion, Integrity, Courage and Accountability are the values that set Michael Garron Hospital apart.

Education
- High School Diploma required.
- Community College Law Enforcement and Security Diploma preferred.
- Current Standard First Aid and CPR certificates must be provided.
- Must have a current Ministry of Community Safety and Correctional Services Security Guard license (Security Guard or Dual type). **Applications will not be considered without proof of license.
- A dispatch certificate from an accredited post-secondary institute is an asset.

**Qualifications**:

- Previous dispatch experience in an emergency services setting such as Police, Fire, EMS or an SOC handling the types of calls Centre SOC does is an asset.
- A fundamental knowledge of state-of-the-art security technology such as alarm and access control systems, CCTV systems, communications technologies, and general MS software programs.
- Knowledge of enterprise access control systems to include Keyscan Aurora would be an asset.
- Excellent written and oral communication skills.
- Excellent organizational skills, with an emphasis on multi-tasking and rapidly assessing and shifting priorities.
- Excellent interpersonal skills and ability to maintain professional demeanor under very stressful situations.
- Must be self-motivated and consistently show initiative.
- Answers all incoming security telephone lines including the complex emergency telephone line.
- Monitoring the complex wide SMS (alarm monitoring, CCTV monitoring, access control).
- Dispatch security resources and document activity using Dispatch Log.
- Search person and vehicle information using Perspective to support security personnel, conducting parking enforcement, prohibited activity enforcement or conducting field interviews.
- Ensuring that security operations occur consistent with policy and procedures.
- All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
- All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
- All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption pursuant to the Ontario Human Rights Code.

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