Customer Experience Manager

3 weeks ago

Montréal, Canada Le Marché Du Store Full time

Career development, strong teamwork, and exceptional customer service; these are a few of the values that drive us every day.

We need a dynamic customer experience manager who:

- Wants to put their passion for customer service to good use.
- *Can build strong working relationships with their team.
- *Can take ownership.

Join our team if you want a place where you can combine your years of experience in the retail industry, your passion for people and your career ambition Your passion and your willingness are the drivers for your career, not circumstances.

**Your day to day**

Your role will be to become a partner for your team on the road; you will be responsible for ensuring customer satisfaction by answering any inquiry they might have.

You will be providing a first-class pre-sale and after-sale service. That includes managing their appointments, ensuring prompt follow-ups, doing the liaison between the installer, the salesperson, and the customer.

**What you won’t do**
- Be treated as a number instead of a person.
- Be punished for learning or making mistakes.
- Follow a script; we want you to think for yourself.
- Be left wondering how you can achieve the next step in your career.

**What make us different**
- We are an established company with 65 years in business and are still growing.
- We take care of our people. We want to know your opinion and care about your wellbeing.
- We offer a dynamic workplace environment. We use any excuse to get together and celebrate (holidays, promotions, group activities)
- We are closed between Christmas and New Year’s so you can have quality time with your family.

**SCHEDULE**

Our positions are full-time and include some evenings and weekends.

JOBSAC

**Salary**: $55,000.00-$65,000.00 per year

Work Location: In person

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