Head, Reference Services

4 months ago

Ottawa, Canada National Gallery of Canada Full time

**Job Summary**

**Location: On-site, National Gallery of Canada, 380, Sussex Drive, Ottawa

Provides knowledge of and access to the Library’s collections and related external resources by planning, implementing, delivering and monitoring all aspects of those public service programs designed to meet the research and reference requirements of National Gallery of Canada staff and external clientele. Participates in the development of the Library collections and research resources, including the main collection, the rare book collection, the artists’ books and multiples collection, and the documentation collection. Supervises circulation, interlibrary loan, stack maintenance and photocopying and scanning services.

The Head of Reference Services is responsible for all aspects of public services programming for the main Library collections. Working in consultation with the Senior Manager, Library, Archives and Research Fellowship Program, the Head of Reference Services:

- Provides general and advanced reference services and orientation to National Gallery of Canada curatorial and research staff, visiting research fellows, external researchers and scholars, and the general public;
- Plans, implements, and administers policies and procedures for reference activities including circulation and interlibrary loan services;
- Develops and promotes online services and resources;
- Supervises the Reference staff and supports and encourages their professional development;
- Represents and promotes the collections and services of the Library and Archives through outreach activities including: participation in the Library and Archives exhibition program, the publication program (Occasional Papers series), and in professional organizations at local, national and international venues;
- Develops the reference collection and participates in the development of the Library and Archives’ collections and resources, including the main collection, the rare book collection, the artists’ books and multiples collection, and the documentation collection, in accordance with the Library’s mandate and acquisition policy;
- Ensures the preservation and security of Library collections during their storage and use.

**Requirements**:

- Master of Library and Information Studies (MLIS) degree from an ALA-accredited program.
- Master’s or undergraduate degree in Art History or a related discipline is preferred.
- Five years of professional experience working as a public service or reference librarian in an academic or research library, preferably an art library.
- Familiarity with the major bibliographic tools (print and electronic) and research methods for Art History.
- Excellent verbal and written communication skills, and interpersonal skills to work effectively with a wide range of staff and patrons.
- Excellent presentation and public speaking skills.
- Strong commitment to public service.
- Experience working with websites.
- Supervisory experience.
- Knowledge of preservation and conservation practices and techniques to ensure that collections are well housed, stored, and handled.
- Flexibility and ability to react quickly and positively to change and the ability to accept challenges and create new opportunities.
- Excellent attention to detail and organizational skills.

**Condition of Employment**
- Must meet the bilingual requirement to be invited to the interview process.
- Reliability Status - this factor is not used at the pre-selection stage.

**Additional Information**
- The Gallery is committed to developing inclusive, barrier-free selection processes and work environment. Alternative selection tool methods and/or reasonable accommodation are available upon request.

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