Supervisor, Personal Support Services

7 months ago

Cornwall, Canada Carefor Health & Community Services Full time

**Job Summary**:
Under direction of the Managers, Personal Support Services, the Supervisor, Personal Support Services is responsible for daily delivery of services provided by PSWs, including staff services issues. The Supervisor orients new staff, identifies and follows up with job performance issues, completes initial assessment visits with new clients, updates care plans as required, participates in client case conferences, provides ongoing training and assessments, and completes regular performance reviews. The Supervisor, in collaboration with the Managers, promotes information technology to make informed decisions and create efficiencies and innovative practices for the programs and services in the Personal Support Services Department.

**KEY RESPONSIBILITIES**

**Managerial/ Supervisory Responsibilities**:

- Oversees and assists the Manager with the overall operation and of the Personal Support Services staff
- Acts as a resource, support and mentor to the Personal Support Services staff and provides coaching, education, and instruction to encourage staff to attain individual and operational performance objectives
- Completes performance reviews on assigned Personal Support Services staff and identifies and discusses with the Manager employee issues which require disciplinary action
- Contributes to human resources management, including labour and employee relations, discipline, health and safety, continuing education, performance development, recognition of staff and orientation as required
- Assists Managers in employee recruitment process, anticipates and monitors staffing needs and initiates appropriate action to obtain/maintain an adequate compliment of staff
- Investigates and evaluates client and staff concerns/complaints and implements appropriate resolutions

**Working Conditions**
- Limited exposure to crisis situations
- May be required to travel locally within the region 10% of time (if applicable)

**Qualifications**
- Registered Nurse or Registered Practical Nurse required
- 3+ years community experience in nursing or personal support services
- Demonstrated supervisory experience and the ability to delegate tasks as required
- Proficiency in MS Office Programs and Database Management
- Strong observation, assessment and problem solving skills
- Highly developed organizational and interpersonal skills
- Excellent communication skills and an understanding of effective communication methods when dealing with a culturally diverse population and a variety of individuals including staff, other service providers, clients, office staff and LHIN Care Coordinators
- A vehicle and a valid Ontario Driver’s license are required

**Qualifications considered an asset**
- Experience working in a health care environment and/or working in a non-profit organization
- Ability to converse in both official languages

**#INHP**

**Benefits**:

- Casual dress
- Company pension
- Employee assistance program
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call

**Education**:

- Secondary School (preferred)

**Experience**:

- community nursing or personal support services: 3 years (required)

Licence/Certification:

- Ontario Driver’s license and a vehicle (required)
- RN or RPN licence through the CNO (required)

Work Location: In person

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