Client Intake Worker

3 months ago

M'chigeeng, Canada M'Chigeeng First Nation Full time

Department: Ontario Works

Classification: Community Service **(CS-2)**

Employment Status: Regular Full-Time

**Reporting Relationship**

The Client Intake Worker will work under the direction of the MFN Ontario Works Department Manager (DM)

**Position Objective**

Working as a team player in the delivery of the Ontario Works program, the Client Intake Worker will be responsible for client intake procedures, assist and assess with identifying client long-term goals and based on client needs make necessary referrals.

**Essential Functions**
- Maintains working knowledge of Ontario Works program and other legislation relating to client services
- Ensure client program needs for MFN members are delivered in a timely and professional manner
- Serves as a member to work collaboratively on action plans for client growth, stability and independence
- Maintains and monitors accurate database, client records and files to ensure accountability and consistency of program services
- Ensure compliance of MFN Personnel, Finance and Administrative policies and procedures
- Maintains good working relationships and effective communication, both in written and oral form to clients, co-workers, internal and external organizations
- Develop and implement annual work plans
- Attends internal monthly staff meetings and prepares monthly staff reports
- Participates in staff development opportunities for skills improvement and program benefit as advised by DM
- Performs other duties as may be assigned from time to time

**Qualifications and Requirements**

**Preferred**
- Post Secondary Diploma in relevant field with OSSD and relevant related work experience would be an asset
- Experience in Social counseling would be an asset
- Have knowledge of the Ontario Works Program and Directives

**Minimum**
- OSSD and relevant related work experience would be an asset

**Other**
- Able to work appropriately and sensitively with confidential information and maintain strict confidentiality at all times
- Must be personable, professional and empathic qualities
- Must have strong interpersonal and effective communications skills, both written and oral form for clients, co-workers, internal and external organizations
- Makes program related informed decisions when required
- Knowledge of and is an advocate of MFN’s vision and goals
- Fluency in the Ojibwe language is a strong asset
- Must have knowledge and/or experience with the Ojibwe culture, history and customs
- Ability to adapt and handle stressful environments and situations
- Must have valid driver’s license
- Must be willing work flexible hours to meet the needs of clients and program deliverables
- Current (30 day) CRC mandatory and must be original or certified copy

**CRC Rationale**

Interested applicants must submit a letter of interest, resume, three reference contacts (2 employment and 1-character contacts) by September 13th 2024:
**CONFIDENTIAL: Client Intake Worker**
c/o Human Resources
M’Chigeeng First Nation Administration, P.O. Box 333
M’Chigeeng, ON P0P 1G0

**_We thank all applicants, however only those selected for an interview will be contacted._

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