Aquatic Operations Coordinator

4 months ago

Calgary, Canada MNP Community & Sport Centre Full time

**Role**:As an integral part of the Aquatics team, the Aquatic Operations Coordinator is responsible for providing both operational and strategic leadership for our lifeguard team members and ensuring legendary service and safety standards are met for each and every customer. The Aquatic Operations Coordinator will plan, organize, and schedule day to day guarding requirements and activities within the aquatics facility.

The primary hours for this role are 40 hours per week working Monday-Friday 9:00am-5:00pm. Occasional weekend and evening work required.

**Reports to**: Aquatic Programs & Operations Manager

**What’s In It for You**:

- Free facility access based on hours worked plus a variety of free and discounted programs & services.
- Employee recognition program.
- Annual staff events including BBQs, Corporate Challenge, December holiday party and many more.
- Free parking and close to transit with a C-train and bus stop steps away.

**What You’ll Do**:
**Administration**
- Assist the Aquatic Programs & Operations Manager with staff scheduling.
- Find shift coverage as needed to ensure the pool is fully staffed at all times.
- Maintain a tracking database for all aquatic staff to ensure that certifications, employee performance, cleaning procedures, and maintenance and repair needs are recorded and up to date.
- Assist the Aquatic Programs & Operations Manager with biweekly payroll processing as required.
- Update inventory and equipment tracking on a regular basis. Working with the Aquatic Programs & Operations Manager, purchase equipment as required (ex. Pool buoys, flutter boards, flippers, etc.).
- Update and maintain training manuals and assist with creation and updating of policies and procedures.
- Prepare and maintain appropriate activity reports and administration; including but not limited to: Daily stats, incident and accident reports, program registration reports, and customer surveys.
- Responsible for providing appropriate documentation and communication to the Aquatic Programs & Operations Manager regarding the aquatic environment and overall team functioning.
- Any other administrative duties as assigned

**Customer Experience**
- Actively engage and provide legendary service to members and customers.
- Support and create an environment where guards actively engage with customers and provide value ad opportunities.
- Promote and market Aquatic Activities; interact with customers, promote additional or specific programs/services based on customer need and value.
- Assist both our internal and external customers by providing prompt, sincere, and professional responses to questions and concerns that arise; striving to exceed our customers’ expectations.
- Empower employees to handle customer complaints by providing a customer centric environment.
- Ensure the aquatic staff schedule accurately supports the daily pool space schedule.

**Team building/daily team support**
- Support the vision and direction of MNP Community & Sport Centre and the Aquatic Management Team by providing clear communication and documentation to the team while modeling expected behaviors related to performance and RSC mission, visions and values.
- Provide coaching and mentoring to employees on daily duties creating a culture of empowerment and Legendary Service.
- Support the Aquatic Programs & Operations Manager with team performance management including goal setting, annual and probationary reviews, and performance tracking.
- Establish solid working relationships within the team and other departments to ensure a cohesive working environment.
- Backfill for frontline team members as required (Lifeguard, Swim Instructor, Aquatic Shift Leader, etc.) and the Aquatic Programs & Operations Manager and Aquatic Programs Coordinator during their absence.
- Attend Leadership and In-service training when required.
- Provide on deck leadership for guard teams up to 16 individuals at one time.
- Support The Aquatic Shift Leads with shift management; which includes providing direction for pool set ups, maintenance, and breaks to ensure efficient and effective operations in the Aquatic facility.
- Attend scheduled meetings and one-on-ones as required by Aquatic Programs & Operations Manager.
- Act immediately and appropriately to secure safety of customers in the event of an emergency.
- Provide emergency care and treatment of patrons as required until arrival of emergency medical services.
- Act as a key information source by providing consistent messages and communication amongst the Lifeguard team.

**Planning and Organizing**
- Identify key areas of service enhancement within the aquatic environment.
- Attend promotional opportunities as needed, acting as a representative of MNP Community & Sport Centre.
- Working with the Aquatic Programs & Operations Manager, organize, plan and facilitate the annual aquatic training plan, which includes up to 4 in-services per year.

**What You’ll Need**:

- A minimum of two ye

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