Pharmacy Assistant

**POSITION OVERVIEW**

Pharmacy Assistants are critical to providing patients with a welcoming, one-of a kind pharmacy experience. They embody the values of the organization, understand and practice sustainability and contribute to a space that is inclusive and inviting for everyone. Their main role is to provide excellent patient-centered care by assisting pharmacists in the preparation and dispensing of medications while providing excellent customer service. Pharmacy operating hours are Monday-Friday, 9am-6pm and Saturdays 9am-2pm. Shifts are scheduled within those hours.

**GENERAL OUTLINE OF DUTIES**

**Patient-Focused Services**:

- greet in-person customers promptly and professionally and provide relevant assistance
- answer telephone using appropriate telephone etiquette at all times
- collect all relevant patient information
- refer all clinical inquiries to the pharmacist (ie. those related to medication purpose, use and recommendations; diseases and conditions, etc.)
- process customer transactions and accept payment for prescriptions and front store items on POS system.
- adhere to all confidentiality and privacy requirements put in place by the Nova Scotia College of Pharmacists.
- provide prescription delivery services to residential and commercial addresses (company vehicle provided)

**Workflow & Operations**:

- input prescription information into computer system efficiently and accurately.
- contact physicians’ offices as needed and maintain all relevant documentation
- contact third party insurance providers to resolve any insurance issues.
- efficiently count or measure, package, and label prescriptions.
- prepare a variety of non-sterile compounded medications following proper protocols.
- assist in daily medication ordering from wholesaler.
- assist in inventory management including returning expired medication, and completing regular inventory counts.
- put away received pharmacy inventory in appropriate location in accordance with established workflow
- package medications into blister/compliance packages as needed.
- contribute to the cleanliness, tidiness and professional appearance of Apothecary spaces
- other duties as required

**ELIGIBILITY / QUALIFICATIONS**

Experience working in a retail pharmacy or health setting is preferred but not required. 1-2 years of customer service with transferrable skills and a knack for utilizing progressive technology and software is also welcome.

**PHYSICAL DEMANDS**

This position requires standing for long periods of time and occasional lifting (up to 50lbs)
- previous experience in retail pharmacy is preferred
- experience with Kroll is an asset
- experience with compounding and/or a desire to learn
- excellent interpersonal skills; approachable and friendly
- capable of communicating regularly and openly with team members in a professional and personable manner
- attention to detail and willingness to do repetitive tasks
- ability to multitask and manage time wisely.
- ability to work independently or as a team member in a fast-paced environment
- class 5 Drivers license and clean drivers abstract required
- interest in community connection and health promotion

**WHY US?**

In a nutshell - we’re a fun and flexible workplace that values a healthy work / life balance. In 2024 we were awarded the Pharmacy Association of Nova Scotia’s (PANS) “BEST TEAM EVER“ award, as voted on by our community You’ll enjoy a casual environment with a health and wellness progam, professional development opportunities, casual dress code, and a 20% employee discount.

**Job Types**: Part-time, Permanent

Pay: From $21.50 per hour

Expected hours: 25 per week

**Benefits**:

- Casual dress
- Store discount

**Experience**:

- pharmacy: 1 year (preferred)

Work Location: In person

Application deadline: 2024-12-20
Expected start date: 2025-01-06