Client Relationship Manager

4 months ago


Chilliwack, Canada TeksMed Services Inc. Full time

**Job description**

Established in 1994, TeksMed Services Inc. is a award winning Disability Management consulting firm, offering employers across Canada a complete solution to their occupational/non-occupational disability claims management needs. We focus on ability, not disability; provide fast, world-class health care, and assist in establishing an early and safe return to work.

**Position Overview**

**Duties**:
Maintain records of client interactions such as recording details of discussions, comments, meetings, requests, and other relevant information by ensuring accuracy and inclusiveness

Prepare, arrange and present detailed and accurate reports for clients

Prioritize client interaction and visitation by the value segment

Return all client calls within 24 hours

Handle day-to-day client services functions for the assigned client portfolio

Address client concerns and remedy the situation by finding an appropriate resolution

Actively seek growth opportunities within the assigned client portfolio and execute sales

Solicit client testimonials

Update, organize and gather data from the internal claim management system as well as various provincial compensation board sites

Setting up new client accounts within TeksMed systems and developing the necessary documents and materials for process implementation

Coordinate client meetings and report schedules

Correspond with the various compensation boards

**Qualifications**

Post-secondary education or equivalent relevant experience

Proven critical thinking and problem-solving abilities

Ability to source, interpret and present data in a comprehensive way

Excellent verbal and written communication skills, along with presentation skills

Strong time management and organizational skills

Demonstrated computer software skills and strong knowledge of Microsoft Office

Ability to work independently and as a part of a team

Must have a valid driver’s license and access to a reliable vehicle

**Operational Knowledge**

Knowledge of how to promote and explain service based products

Understanding of TeksMed products, services, and benefits

Exercise basic math logic and reasoning to assist in the negotiation

Recognize the processes for providing quality client care services

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Work Location: In person



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