Client Care Coordinator

6 days ago

Chilliwack, Canada Just Like Family Home Care Full time

We are seeking a motivated and organized Client Care Coordinator to join our team at Just Like Family Home Care. This role requires a self-starter with prior sales experience, excellent communication skills, and the ability to effectively manage leads through face-to-face interactions.

Job Summary

This is a full-time, permanent position offering a competitive salary of $24.00-$28.00 per hour, plus benefits. The ideal candidate will be accountable, reliable, and proficient with CRM software like Monday.com or similar tools.

About Us

Just Like Family Home Care is a local Canadian home care provider dedicated to delivering unparalleled support, choice, and peace of mind to our clients and their families. Our mission is to revolutionize the home care industry by providing person-focused care in the comfort of the client's own home environment.

Key Responsibilities:
  • Proactively build and maintain relationships with referral partners, including occupational therapists, social workers, hospitals, care homes, doctors, pharmacists, and other healthcare professionals.
  • Represent Just Like Family Home Care at community events, networking to increase brand awareness and generate new leads.
  • Educate partners and potential clients on our home care services, clearly communicating how we can address their needs.
  • Conduct in-home assessments, create personalized care plans, and manage leads through the sales pipeline.
  • Maintain detailed and organized records of interactions, leads, and follow-up activities using Monday.com or other CRM software.
  • Stay accountable to targets and deadlines, providing regular updates to management.
Requirements:
  • Proven experience in sales or face-to-face marketing, with a preference for healthcare industry experience.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Strong organizational and time-management skills, with the ability to work independently and manage multiple tasks.
  • Familiarity with CRM systems like Monday.com or other similar software (asset).
  • Proficient in using computer systems for tracking and documentation.
  • A valid driver's license and access to a reliable vehicle (required).
Benefits:
  • Bonus structure once targets have been met.
  • Wellness program
  • Reimbursement for car mileage.
  • Flexible schedule, with occasional evening or weekend work.
  • Opportunity to be a key leader in a fast-growing business that makes a meaningful impact in the community.
How to Apply:

If you're a motivated, organized sales professional who thrives on face-to-face marketing and relationship building, please submit your application.

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