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Team Lead

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Winnipeg, Canada City of Winnipeg Full time

This position's responsibilities can include reconciliation of Transit payments, creating/submitting daily sales reconciliation reports, keeping track of/restocking fare products, and processing rebates to clients.

**As the **_Team Lead - Customer Service_** **you will**:

- Reconcile Transit products.
- Supervise customer service staff and centres.
- Maintain sufficient level of fare products and other inventory.
- Respond to escalated inquiries.
- Monitor service requests to ensure service level agreements are met.
- Perform other duties which may include training and setting up new staff, registering passengers, ensuring e-forms are up to date, etc.

**Your education and qualifications include**:

- High school graduate or equivalent combination of training and experience.
- Leadership training, i.e. courses in supervision, providing performance feedback, coaching, etc., would be an asset.
- Previous experience in an office environment, preferably in a customer service function.
- Previous supervisory experience, providing leadership and direction to others by assigning work tasks, instructing, coaching, providing performance feedback, etc.
- Experience preparing/reconciling sales financial reports and ability to identify errors and resolve them.
- Ability to work independently with mínimal supervision and initiate responsible action.
- Excellent interpersonal skills demonstrated by the ability to facilitate working relationships, interact effectively with staff and the public with tact and diplomacy.
- Ability to listen effectively and demonstrate genuine respect for people, their concerns, feelings and well-being.
- Excellent written and verbal communication skills with the ability to articulate ideas in a clear, professional, and effective manner.
- Experience with, and proficient using, Microsoft Office software including, Word, at an advanced level, Excel, at a basic level, and Outlook.
- Demonstrated ability to keyboard 40 w.p.m.

**Conditions of employment**:

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.