Manager - Client Services, Employment Access Drop

3 weeks ago

Hamilton, Canada Community Living Hamilton Full time

**JOB POSTING**

**Manager - Client Services, Employment Access/Drop ‘N’ Shop Thrift Store**

Community Living Hamilton (CLH), a busy and vibrant organization that supports 1,600 adults and children with diverse abilities thrive in the community. We have an opening for the role of **Manager, Client Services **in our Employment/Drop ‘N’ Shop Portfolio within our agency.

**ORGANIZATION PROFILE **- CLH is the region’s largest service provider for individuals with developmental disabilities such as Down Syndrome and Autism. We are dedicated to helping them achieve their full potential, be included in our community and, ultimately, build great lives.

This is an exciting time to join Community Living Hamilton. We have redefined our Mission, Vision and new Values and are in the process of establishing a new strategic plan for the next three to five years. We offer widely recognized expertise and serve more than 1,600 people with special needs every year - from children to aging seniors. We offer community participation programs, residential services, respite services, employment supports and services designed for children.

**ROLE**

The Manager, Client Services role is responsible for the overall management of our Employment Access Program and Drop ‘N’ Shop Thrift Store activities offered by our agency across the greater Hamilton area. They will:

- Develop, maintain and promote a high level of quality service delivery.
- Lead and supervise Employment Access and Drop ‘N’ Shop staff.
- Ensure services meet all internal and external reporting requirements.
- Manage day-to-day administration of the two portfolios.
- Provide enhanced services development, planning and evaluation.
- Promote community and stakeholder engagement.

**QUALIFICATIONS**

We’re looking for an enthusiastic and engaging team player with the following:

- Degree or diploma in Developmental Services, Social Services, or Management, or equivalent education and experience.
- Demonstrated experience/knowledge in the areas of life skills, pre-employment skills training, job development and employer engagement a must.
- Minimum 5 years experience in a management, supervisory or team leadership role.
- Highly skilled in client/employer liaison and stakeholder engagement.
- Experience working in a fast-paced environment and strong organizational skills
- Experience with diverse client groups preferred (age, culture, program type, etc.)
- Excellent interpersonal and communication skills (both verbal and written).
- A commitment to inclusion and empowerment for people with special needs.
- A valid driver’s license and access to reliable transportation.
- Fluency in a language other than English is an asset.

**THE RIGHT PERSON FOR THIS ROLE WILL BE**:

- A strategic thinker who is also capable of end-to-end tactical execution
- Able to communicate a vision clearly, inspire others to achieve results.
- Innovative and a life-long learner.
- Analytical and capable of integrating and interpreting a variety of data in order to leverage best-practices and achieve business goals.
- A collaborative role model for frontline and retail staff.
- Expert facilitation and conflict management skills.
- A multi-tasker with the ability to be creative and problem solve - able to execute under deadline pressure.
- Committed to personal accountability.
- A passionate advocate for people with special needs and their families.

This position will require some local travel.
- Community Living Hamilton is committed to equitable employment practices._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed

**Experience**:

- working with individuals with special needs: 3 years (required)
- Management, supervisory or team leadership: 5 years (required)

Work Location: In person

Application deadline: 2024-05-31

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