Configuration Specialist

**Who we are**

Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. We help industry-leading companies create and maintain operating cultures and work environments that optimize safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders. What separates Veriforce from the rest is our people. We hire highly intelligent, growth-minded individuals that team well and continuously look for new, better ways of solving business challenges.

As a Configuration Specialist you will use your project management skills and technical aptitude to work directly with customers and internal teams. If you pride yourself on your communication skills, ability to develop solutions and relationships and want the challenge of working with vendors/suppliers of all sizes across the globe, then this is the role for you.

Does this sound like you?
- Teamwork and collaboration help to drive the process of resolving issues using forward-thinking, out of the box solutions - and you are always looking for an opportunity to succeed together.
- You are customer focused. You can forge strong working relationships and instill trust while solving problems and driving value for customers.
- Initiative empowers you. You successfully analyze complex situations and develop solutions. You don’t stop until the job is done.
- Fast-paced, dynamic work environments are where you thrive. You can work with mínimal supervision while taking initiative and setting priorities.

**What you’ll do**
- Maintain the Hiring Client account configurations on the Veriforce One, Compliance Pro & ComplyWorks platforms. This includes being responsible for all new and existing Configurations and/or future client account updates.
- Adhere to project deadlines as assigned.
- Conduct product solution analysis and configuration details that align to client specific business requirements.
- Implement, configure, and complete quality assurance testing on client/contractor platform functionality.
- Attend client scoping sessions to gather business requirements.
- Provide system expertise and assistance to corresponding internal department queries/issues.
- Triage platform issues, along with gathering and articulating future product/platform enhancements.
- We act in anticipation of account concerns and take a proactive approach to mitigate risks.
- Collaborating and engaging with our key stakeholders and business partners within Veriforce to ensure we remain on top of our game with regards to our solutions, releases, customer messaging, collateral, customer deliverables, trends, and any other areas of knowledge to keep us as knowledgeable as possible in our domain and the industries we serve.

**Your Qualifications**
- Bachelor's degree or college diploma in a related field preferred, or equivalent work experience.
- 2-5 years minimum of software configuration, technical product support and/or transferable experience.
- Constructive, well-articulated problem resolution and facilitation skills with diverse stakeholders.
- Knowledge of software development tools (including JavaScript and HTML, SQL)
- Ability to work independently within a rapidly changing fast-paced team-based environment.
- Exceptional customer service, attention to detail, and interpersonal skills in a professional setting.
- Excellent time management, organization, and communication skills.
- Fluent in written and spoken English; Multilingual capabilities preferred.
- Passion for customer service, willingness to adapt and overcome new systems and procedures

**Here are just a few of the great reasons you should join our team**

**Veriforce provides**
- Medical Benefits (medical, dental, vision, paramedical)
- Critical Illness, Life and Disability Insurance
- Vacation, Sick and Personal Time Off
- Remote work
- Posted: January 13, 2023

Full-Time
- Locations
- Showing 1 location

Canada Remote