Csr/dispatch/install Coordinator
2 weeks ago
_Air Tech Plumbing, Heating, Cooling & Green Energy are growing and we are looking for 2 superstars to join our amazing team. If you are an experienced CSR, Dispatcher or Installation Coordinator, then we want to hear from you._
- We want experienced applicants who want the opportunity to prove themselves in a company that recognizes hard work. Our culture and employee happiness will blow you away._
- Our employees are the most important part of our growth and we currently have the strongest team and culture within the Industry._
**Responsibilities will include, but are not limited to**:
- Book Service, Maintenance and Estimates through our user-friendly customized scheduling software
- Manage service workload to ensure just in time service combined with getting the right tech to the job, as well as providing updates as needed
- Follow up on customer requests for service, estimates and membership agreements
- Offer our customers personalized products, services and solutions
- Processing of payments and other duties to enhance our customers service experience
- You have excellent time management, customer service, multitasking and organizational skills
- You can effectively communicate with customers and collaborate with team members in a timely manner
- Must be able to effectively work alone and juggle multiple priorities
- **Previous scheduling experience within the Industry is a huge asset**
- **HVAC or/and Plumbing background/experience is a definite asset**
- **Working with Service Titan is a definite asset**
- You enjoy working in a fast-paced environment
- You are passionate about your job and always love to continue learning.
**Job Types**: Full-time, Permanent
**Salary**: $26.00-$30.00 per hour
Expected hours: 40 per week
**Benefits**:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
**Education**:
- Secondary School (required)
**Experience**:
- HVAC/Plumbing Dispatch: 3 years (required)
- HVAC/Plumbing CSR: 3 years (required)
- Service Titan: 3 years (required)
- HVAC/Plumbing Coordinating: 3 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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