Customer Service Representative

7 months ago


Scarborough, Canada S. A. Armstrong Full time

The Customer Service Representative maintains all aspects of the customer service relationship including order processing, follow up, delivery co-ordination, identify customers needs, clarify information, research issues, and provide solutions and/or alternatives. This role will be based in Scarborough, Ontario.

In addition to annual initiatives, the key accountabilities of this position are:
**Customer Service**:

- Maintains excellent communications directly with customers, being attentive to individual customer’s requirements and ensuring a pro-active, efficient response to customer’s needs.
- Answers customer telephone enquires always adopting a polite and professional attitude.
- Follows established policies and procedures ensuring standards of service to customers and business objectives are always achieved.
- Pro-actively communicates and works with members of your own and other departments to ensure standards of service to customers and business objectives are achieved.
- Build sustainable relationships and engage customers by taking the extra mile
- Frequently attend educational training seminars to improve knowledge and performance

**Order Management**:

- Enters and acknowledges customer orders accurately
- Processes customer change orders and notifies the appropriate departments.
- Initiates Sales Returns Goods, following the established procedures.
- Maintains a current regional order backlog.
- Expedites orders and inquiries as approved by management.
- Proactively contacts customers regarding late deliveries.
- Liaises with finance regarding new and/or blocked accounts and keeping the customers informed as appropriate.
- Liaises with internal and external sales personnel
- Works with the Procurement Team to ascertain delivery timescales for the product(s).
- Liaises with appropriate production personnel on lead times and/or delivery dates.
- Handles customer complaints ensuring a satisfactory resolution for both the customer and the business.
- Liaises with customer site personnel regarding deliveries of products.
- Liaises with Quality Department to identify product issues, containment, root cause and corrective action

**Role Requirements**:

- Previous experience in customer service essential
- Ability to work independently and as part of a team
- Must have an enthusiastic attitude with exemplary problem-solving skills
- Previous experience in industrial manufacturing preferred
- Previous experience of HVAC business considered a strong asset
- Previous experience of using an MRP System
- A pro-active and flexible approach to work
- Excellent interpersonal skills with a high sense of urgency
- Pleasant and professional demeanor
- Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
- Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well-thought-out recommendations.
- Self-directed with ability to work autonomously and collaboratively and a focus on results.
- Ability to communicate in an open and authentic manner in all situations

**Job Types**: Full-time, Fixed term contract
Contract length: 3 months

**Benefits**:

- Company events
- Discounted or free food
- On-site parking
- Tuition reimbursement

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Scarborough, ON M1L 2P3: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- HVAC Industry: 1 year (preferred)
- Customer service: 2 years (required)
- Manufacturing Industry: 1 year (required)

**Language**:

- English (required)

Work Location: In person



  • Scarborough, Canada Zedd Customer Solutions Full time

    Life is too short not to have fun. If you have a true passion for helping people we want to talk to you. Due to our proximity to the North Pole, Zedd Customer Solutions has been asked to ensure the toys received at Christmas provide the “WOW” factor. **ESSENTIAL FUNCTIONS**: - Provide exceptional customer service and maintain excellent quality. -...


  • Scarborough, Canada FLS Transportation Service Limited Full time

    FLS Transportation is actively seeking a Customer Service Representative in their Scarborough, ON branch. Job duties include but not limited to: - Supporting all service requirements of assigned FLS Customers to exceed expectations - Identifying the service requirements and information required for each Customer shipment - Entering all relevant shipment...


  • Scarborough, Canada Zedd Customer Solutions Full time

    **Job description** **COMPANY: ZEDD Customer Solutions** A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. We understand our clients’ need for outstanding management of their...


  • Scarborough, Canada Zedd Customer Solutions Full time

    Job description COMPANY: ZEDD Customer Solutions A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. We understand our clients’ need for outstanding management of their customer...


  • Scarborough, Canada Zedd Customer Solutions Full time

    **COMPANY: ZEDD Customer Solutions** A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. We understand our clients’ need for outstanding management of their customer relationships...


  • Scarborough, Canada Cascades Full time

    **CASCADES** Founded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 10,000 employees, who work in almost 80 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in...


  • Scarborough, Canada Barnes & Aidi Full time

    **THIS IS NOT A REMOTE POSITION.** We are looking for Customer Service Representatives to join our team. This role would be suitable for someone who has previously worked in a team environment. However, no experience is required as training will be provided. Full-time: Monday to Saturday (12:15 p.m. - 8:30 p.m.) Entry-Level Position Weekly Compensation:...


  • Scarborough, Canada U-Haul Full time

    **Location**: 4095 Kingston Road, Scarborough, Ontario M1E2M3 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive...


  • Scarborough, Canada Cascades Full time

    **Welcome home!** At Cascades, **Sustainable Development** means **Respecting the True Nature** of our 10,000 talents. We put you first: - Group insurance & retirement plan with company contributions - Profit sharing plan (not once, but twice a year!) - Employee assistance program - Extraflex benefits program (wellness & lifestyle reimbursement program) -...


  • Scarborough, Canada Atlantic Packaging Products Ltd Full time

    The Atlantic Packaging Supply Chain Management Group is actively looking for a seasoned Business to Business (B2B) Customer Service Representative to join their dynamic and growing organization. Reporting into the Operations Manager this role will be the primary point of contact for post sales support for a diverse group of clients. **Responsibilities**: -...


  • Scarborough, Canada U-Haul Full time

    **Location**: 4095 Kingston Road, Scarborough, Ontario M1E2M3 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive...


  • Scarborough, Canada AutoCanada Inc. Full time

    **Customer Service Representative - Collision Centre** **Excellence Auto Collision - Silver Star** **Scarborough, Ontario** At **Excellence Auto Collision - Silver Star,** we are looking for someone who is passionate about delivering exceptional customer service and to take ownership of administrative support to our Collision Centre team. Acting as a...


  • Scarborough, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Excellence Auto Collision, Silver Star - AutoCanada Collision Centres** **Scarborough, Ontario, On-Site** **Schedule: Monday to Friday, 8 am - 5 pm** **Excellence Auto Collision, Silver Star** is looking for a **Customer Service Representative** located in **Scarborough, Ontario**. We are a growing team with...


  • Scarborough, Canada Azar Marketing Agency Full time

    Customer Service Representative - Azar Marketing Agency Azar Marketing Agency is a leading sales and direct marketing company. We specialize in face-to-face customer acquisitions, leadership and coaching, with a major focus on cable and the telecom industry, representing one of Canada’s most well-known telecom brands. We are looking for driven,...


  • Scarborough, Canada Invitica Solutions Full time

    Are you experienced in the Customer Service and Sales field and looking to utilize your customer-centric approach to business development? Invitica Solutions is Durham's leading firms in Customer Service, Sales, and Business Development. We are dedicated to providing our clients with the utmost care and have a history of delivering profitable results and...


  • Scarborough, Canada Billyard Insurance Group Full time

    **Job Overview**: 2 years experience is required **Responsibilities**: - Analyze customer needs and recommend appropriate products or services. - Upsell products or services to increase revenue. - Provide excellent phone etiquette and professionalism in all interactions. - Perform data entry tasks accurately and efficiently. **Requirements**: - Previous...


  • Scarborough, Canada All Seasons Insurance Brokerage Inc. Full time

    **Job Title**: Customer Service Representative (Insurance Broker) **Location**: Scarborough, Ontario **Job Type**: Full-time We are seeking a dedicated and experienced Customer Service Representative to join our team at All Seasons Insurance Brokerage Inc. As a key member of our brokerage, you will provide exceptional customer service and support to...


  • Scarborough, Canada Midas Auto and Tire Center Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. **Responsibilities**The Customer Service Representative supports the Shop Manager in the optimization of the shop’s retail...


  • Scarborough, Canada Lifemark Health Group Full time

    **Customer Service Representative** **-** *** **pt Health - Central Scarborough Physiotherapy** **Perm Part-Time** **Location: 2155 Lawrence Ave E** **Scarborough, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts...


  • Scarborough, Canada Barnes & Aidi Full time

    **THIS IS NOT A REMOTE POSITION. THIS POST IS FOR APPLICANTS PRIMARILY BASED IN TORONTO** F U L L T I M E P O S I T I O N S We are a busy office looking for representatives IMMEDIATELY. Positions will commence immediately and we are conducting interviews right away Company Established in 2018 and growing across Canada. Our specialization is customer care...