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Business Support Analyst, Clinical Informatics
1 month ago
**Business Support Analyst, Clinical Informatics**
Clinical Informatics - Central
Vancouver, BC
In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Business Support Analyst is responsible for carrying out analysis and documentation of business and process requirements for projects by conducting complex data analysis, workflow and gap analysis, process mapping, industry research, technical writing, and utilizing Project Management tools. Collaborating with stakeholders, the Business Support Analyst ensures solutions are aligned with documented initiatives and/or project outcome expectations. The position performs data gathering and analysis using multiple data analysis visualization tools, interprets and summaries results, prepares business requirements and functional specification documents utilizing advanced Microsoft tools, and collaborates with various stakeholders across VPPL (Vancouver Coastal Health, Providence Health, PHSA and Lower mainland consolidations to prepare data and reports. Writes ad-hoc queries and develops status reports using data visualization tools. The Business Support Analyst participates in the strategic planning for the design, development, and implementation of new business processes by analysing current systems and processes, and providing recommendations to the team.
**What you’ll do**
- Gathers detailed information from provider/user departments by methods such as interviews, environmental scanning, document reviews, business process descriptions, needs and gap analysis and workflow analysis. Validates stakeholders’ business requirements and facilitates the analysis and reporting of client information. Prepares detailed business requirements, functional specifications, and implementation plans and schedules. Estimates resource requirements, human and material.
- Uses formal data gathering techniques to extract data from various systems, and applies appropriate methods to analyze, model, interpret, and summarize results such as financial information and performance indicators. Compiles, analyzes, and interprets large data sets from multiple sources using data visualization tools, in order to develop reports to assist with project planning, implementation, monitoring and reporting against outcomes and targets. Translates analyses into relevant, understandable, and powerful visuals. Presents results to leader and internal and external stakeholder groups, in collaboration with colleagues including clinical & business operations, Clinical Informatics, IMITS and Project staff.
- Works with external stakeholders to prepare and interpret data and reports. Provides technical guidance and expertise in data gathering and uses analytical techniques and tools to support team projects and strategic initiatives. Engages and consults with external stakeholder groups, including Health Authority representatives, to discuss and define business requirements and processes.
- Designs, develops, and maintains reports and complex analytical solutions by gathering business requirements, translating requirements into technical specifications and logical data model, developing corresponding database, troubleshooting errors, and deploying solutions. Writes ad-hoc queries and reports to support staff and leaders in data analysis, when required.
- Reviews, analyzes and defines current and future state business processes and contributes to the development of process requirements and specifications by generating ideas and formulating recommendations to the team. Identifies emerging new and changing needs of business and clinical users.
- Provides recommendations for process improvement and works with colleagues and leaders to evaluate alternative solutions, which most effectively meet needs while maintaining acceptable business standards.
- Creates and updates reference materials on processes and standard operating procedures, and contributes to the development of policies.
- Attends and participates in team, departmental, and project meetings, as required. Attends training sessions and workshops, as required.
- Creates documentation templates and communicates documentation requirements to other departments or external vendors.
- Performs other related duties as assigned.
**What you bring**
Qualifications
- Graduation from a recognized degree or diploma program in Business, Health Administration, Health Informatics or a related discipline field, three (3) years’ recent related experience, or an equivalent combination of education, training and experience.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to
