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Clinical Support Analyst Trainer, Clinical Informatics
1 week ago
Clinical Support Analyst Trainer, Clinical Informatics
Provincial Health Services Authority
Vancouver, BC
What you'll do
Respond to clinical systems utilization problems by providing resolutions via telephone or email, investigating problems on site, taking corrective action using site or vendor provided utilities in accordance with established procedures. Provide clinical guidance regarding system functions, usage and procedures. Provide training to user groups and individuals on system clinical applications by conducting needs analysis to determine training requirements, utilizing in-house and/or developing training materials and resources to meet training needs, conducting formal presentations and demonstrations or one-to-one training. Use educational technology and self-directed learning methods to implement planned programs. Initiate and track resolution of incidents arising from clinical utilization problems with the relevant applications, practices or procedures by methods such as gathering information from users, identifying trends and communicating with technical support staff, medical staff, caregivers, allied support staff and management to assist with the resolution of reoccurring problems. Develop and maintain procedures for clinical utilization of the system through methods such as conferring with users, analyzing, assessing, developing and recommending practices to streamline procedures for specific areas and/or for general distribution in collaboration with users, appropriate professional councils and professional practice. Maintain various manuals and on-line training and reference documentation by revising, editing and distributing documentation when new modules are installed or existing modules are upgraded; and/or when revisions to system or clinical procedures are implemented to ensure consistent usage by users at all sites. Contribute to the establishment of educational standards for clinical systems training and works collaboratively with Project Managers, Operational Department Managers, Project Training Leads, Clinical & System Analysts, Super-users, End Users and other relevant stakeholders. Evaluate effectiveness of training programs, activities and resources by analyzing learning outcomes, developing and using evaluation tools such as competency matrices, assessing on-the-job performance through feedback provided by managers/supervisors and determining opportunities for quality improvement. Provide remedial training in scheduled or ad hoc sessions as required. Provide input into the development of support procedures for caregivers in areas such as hardware/software installation, response levels, testing and systems performance monitoring, by methods such as identifying problems to support services management, suggesting revisions to established procedures and participating in projects as a team member to ensure caregiver requirements are met. Modify, test and maintain clinical utilization systems processes from specifications and change requests through methods such as gathering detailed information from users, identifying problems with existing processes and recommending alternatives. Prepare a variety of reports using computer software for management including producing administrative, statistical and graphical reports as requested.What you bring
Qualifications
Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses and Midwives (BCCNM). Two years' recent nursing experience including one year's recent experience with the use of microcomputer hardware and software, computer based clinical information systems, and teaching/education experience in the development and delivery of training programs in a computerized client care environment.Skills & Knowledge
Broad knowledge of the Registered Nurses' Association of British Columbia standards of practice and guidelines for clinical practitioners. Demonstrated ability to effectively deal with others in a consultative/collaborative manner Comprehensive knowledge of clinical utilization of clinical information systems Broad knowledge of patient care policies, procedures and standards of care. Broad knowledge of adult education principles, methods and tools. Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019). As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC's largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees. Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles. Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources. Annual statutory holidays (13) with generous vacation entitlement and accruement. PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position). Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.What we do
The Provincial Health Services Authority () plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs:
PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the Human Rights Code.
One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at .
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
