Catering Server

6 months ago

Calgary, Canada Calgary Sports and Entertainment Corporation Full time

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to connect people with sports and entertainment and this is what we are truly passionate about. If you’d like to join a team that’s fast-paced, diverse, energized and beyond passionate about delivering extraordinary experiences to our guests, then we’d love to sign you to a player's contract

**THE POSITION**

The Catering Server is responsible for creating a flawless and memorable fan experience for guests of our group functions through exceptional service and menu knowledge. The server will conduct a full cycle serving process including room setup and tear down, taking orders, advising on menu items, delivering food and drinks, addressing customer concerns and feedback, maintaining overall cleanliness, and handling payments.

**KEY ACCOUNTABILITIES**
- Work as a team and maintain high quality of set up, service and clean up for Catering events;
- Set up function areas and ensure the event is accurately set up in accordance with the Banquet Event Order;
- Prepare coffee breaks, buffet, action stations, and tables with appropriate supplies for service;
- Provide prompt, courteous and elevated Food and Beverage service by actively engaging with guests to ensure a memorable fan experience;
- Demonstrate a professional and positive image to guests and team members at all times;
- Maintain a high standard of personal appearance and hygiene at all times;
- Effectively handle guest concerns through empowerment, and report any irregularities to the Supervisors;
- Ensure a safe and clean environment for both guests and team members through regular maintenance of the assigned areas;
- Report any deficiencies in equipment or level of supplies to the Supervisors;
- Accurately tally beverage consumption sheets in a timely manner;
- Maintain the Point of Sales (POS) system and process payments as required;
- Actively participate in safety programs and follow policies;
- Other duties as required.

**THE INDIVIDUAL**
- Minimum 1-year experience in a similar function in Food & Beverage, preferably Banquets or Conventions;
- Bartending experience is an asset;
- Self‑motivated, with the ability to multitask and work with mínimal supervision;
- Ability to work in a fast-paced environment and maintain high service levels under pressure;
- Strong interpersonal and teamwork skills;
- Positive outlook and outgoing personality;
- Schedule flexibility to work ‘event hours’ based on business needs including evenings, weekends and holidays.

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