Hotel Receptionist

Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Perform light housekeeping and cleaning duties
- Provide customer service
**Computer and technology knowledge**:

- Central reservation system (CRS)
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Judgement
- Organized
- Reliability
- Work Term: Permanent
- Work Language: French
- Hours: 30 to 40 hours per week