Circulation Assistant

2 weeks ago

Port Moody, Canada City of Port Moody Full time

**Circulation Assistant**:
**Job ID J1222-0885**

**Organization**: City of Port Moody

**Job Type**: Regular Part-Time

**Location**: Port Moody, British Columbia, Canada

**Description**:
Are you outgoing, energetic and customer-oriented? Join our exceptional public service team providing front-line service in the circulation section of the library. As a Circulation Assistant, you aim to create an exceptional customer experience. You understand the significance of face to face interactions and warmly welcome everyone who visits the library.

Main responsibilities include: checking in and out of library materials using automated library software; dealing with customer accounts and new customer registrations; using RFID technology; handling monetary transactions; sorting and filing; processing of new materials; promoting library services; and answering general and directional questions in person and over the phone.

**Requirements**:
This is a regular, part-time position, working 4.5 hours per week. The current hours of work are:

- Sunday: 12:30PM to 5:00 PM

**Basic Qualifications**:

- Secondary school graduation (Grade 12).
- Some knowledge of the library and its functions and procedures.
- Minimum six months of related experience, preferably working in a customer service position in retail or the hospitality industry. Experience with handling monetary transactions.
- Previous public library experience is highly desirable.
- Strong service commitment, flexibility, and willingness to assume a variety of assignments.
- Personable, with a desire to continually learn.
- Ability to contribute positively to and work effectively within a team environment.
- Ability to communicate clearly and concisely with both customers and colleagues.
- Ability to resolve conflicts and deal with difficult customer interactions.
- Ability to effectively prioritize workload to ensure efficiency.
- Solution oriented and self-motivated.
- Experience working with computers including proficient keyboarding skills.
- Ability to sort and file alphanumerically.
- Ability to perform the physical demands of the position (lift and carry books; push and pull carts of library materials; reach to place materials on library shelves; stand for several hours).

**Skills**

**Reference**
**193938**

Education : Secondary (high) school graduation certificate
Experience : 7 months to less than 1 year

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