Night Auditor

3 weeks ago

Whistler, Canada Executive The Inn at Whistler Village & Mountain Side Hotel Full time

Staff Housing Available

Whistler Blackcomb Spirit Pass is all paid for by the company (taxable benefit) and if you don't ski we can pay for your gym pass
- Checks in guests in an efficient and friendly manner, using guest names whenever possible.
- Making and entering reservations accurately while reviewing hotel inventory.
- Assures that guest is assigned type of room requested and the correct rate is charged. Issues correct keys to the guest.
- Checks out guests at end of the stay. Ascertains guest satisfaction collects keys, posts late charges, and presents bills to guests. Settles bills accurately through credit card or cash transactions.
- Maintains a balanced float assigned by the hotel. Reconciles all transactions at the close of each shift
- Records and balances daily transaction log and prepares daily reports for distribution
- Process deposits for future booking in accordance with our cancellation policies
- Perform security checks and provide any assistance to guests during the overnight shift
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
- Works harmoniously and professionally with co-workers and supervisors.
- English proficiency is required
- Ability to work alone.
- Shifts are 11 pm to 7 AM 2 days a week
- Available to work Monday and Tuesday.
- Yes, it is that good

The company wishes to encourage a reliable team through the busy summer months. This makes for an enjoyable work environment for everyone.

**Job Types**: Permanent, Part-time

**Salary**: $23.00-$24.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Holidays
- Night shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Whistler, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

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