Maintenance Dispatch Superintendent

6 months ago


Toronto, Canada Toronto Community Housing Full time

Job #:
**7524**
- Division:
- Vacancy Type:
**Full-time Temporary**
- Affiliation:
**Union: CUPE 416**
- Contract Length:
- Grade:
**4341**
- # of Vacancies:
**2**
- Salary/Hourly Range:
**35.40**
- Hiring range/wage:
- Work Details (Days/hours):
**Monday
- Friday 8 hours a day**
- Posted Date:
**1/25/23**
- Existing or New:
**Existing**
- Deadline to Apply:
**8/2/23**

Along with a great opportunity to help build thriving communities, we offer:

- Great opportunity for career growth within Toronto Community Housing
- Pension plan upon hire that provides a valuable way to save for retirement with contributions that are matched by TCHC.
- Extensive benefits coverage
- Three weeks paid vacation and three personal days
- Employee Assistance Plan
- Fitness Membership discount
- Annual Tuition Reimbursement

**Important Detail**

**Make a difference**

At Toronto Community Housing we pride ourselves on fostering an environment of collaboration and respect. In the Dispatch Superintendent role, you will build strong internal and external relationships and play an integral part in transforming Toronto Community Housing for the future

This Dispatch Superintendent position is responsible for processing Work Order requests for vendors originating from Superintendents, Custodian Maintenance Persons and Community Housing Supervisors in a manner that supports TCHC's tenant focused culture.

**What you’ll do**
- Process Work Order requests for vendors originating from Superintendents, Custodian Maintenance Persons and Community Housing Supervisors
- Dispatch, Schedule and provide specific maintenance work instruction and support to Vendors providing contracted maintenance and move out services including work location, nature of work to be done and equipment required.
- Coordinate staff and vendor response efforts while maintaining compliance with established procurement and vendor management policy and practice.
- Liaise with site staff regarding maintenance schedules for the building and its equipment to ensure effective coordination of work
- Determine the severity of maintenance issues based on regulatory requirements, define priority matrices and risk assessment criteria
- Support the emergency response in buildings and maintains information related to emergency procedures
- Prioritize and makes independent decisions on the daily/weekly/monthly work of centralized work crews maintaining TCH housing stock in good repair (i.e. Integrated Pest Management, Move Out Crew, Annual Unit Inspection)
- Maintain and prepare work orders, purchase orders, records and reports in accordance with TCH policies and procedures
- Perform practical analysis of vendor quotes for management
- Log calls to provide problem determination, trend analysis, escalation, and timely resolution
- Demonstrate a high level of customer service with site staff including effective communication, listening and information gathering as well as expectation management
- Conduct Invoice / PO reconciliation
- Actively support, promote and assist in the implementation of the TCH’s Community Management Plan initiatives as well as TCH’s policies and procedures
- Perform other related work as assigned

**What you’ll need**
- Demonstrated experience with semi-skilled building maintenance and repairs (e.g. electrical, plumbing, carpentry, painting, drywall, flooring, window repairs, elevator repair etc.) and all other related trade work gained through education and/or practical experience
- Demonstrated experience providing work direction, supervising work orders, and managing work schedules.
- Ability to work independently without regular referral to a Supervisor
- Strong technical awareness with the ability to match resources to technical issues appropriately using a sound understanding of building science, risk and tenant impact.
- Knowledge of building specific emergency procedures
- Practical knowledge of property management and maintenance service delivery
- Understanding of support tools, techniques, and how technology is used to provide services
- Knowledge of janitorial work including cleaning routines, equipment and supplies.
- Ability to input and manipulate data using word processing, spreadsheets and information systems (i.e. Excel, Word, Housing Management System (HMS) and Easy Trac)
- Strong listening, negotiation and interpersonal skills with ability to work independently and as a part of a team
- Ability to communicate effectively in oral and written English in order to relay instructions
- Must be familiar with environmental, mechanical, and structural elements of buildings

**What’s next**

Once you apply, we’ll review your resume and contact you if your skills and experience match the qualifications for the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.



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