Tenant Relations Worker

7 months ago

Kitchener, Canada House of Friendship Full time

At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun

Sounds pretty great doesn’t it? It is

**This is an awake position.**

*** This is a permanent, salaried, full-time (37.5 hours per week) position with paid sick time, personal days, vacation time; group health benefits and defined contribution pension plan.**

**Full-time night schedule to be: Sunday to Thursday, from 10pm to 6am.**

**Some flexibility may be required, including mandatory meetings**

**outside of regularly scheduled hours.**

**Successful completion of a Police Records Check (Vulnerable Sector) is required**

**pre-employment.**

**Key Responsibilities**:

- Responsible for connecting with tenants as the sole staff person on shift
- Establish and maintain a helping relationship with tenants
- Completing regular checks of buildings to ensure safety of tenants
- Ensuring that individuals are not loitering on property
- Administrative tasks
- Participation in the Needle Syringe Program

**Skills Experience**:

- Previous experience in a social service environment is preferred
- Excellent interpersonal communication skills
- Knowledge of addictions and recovery issues
- Ability to work independently, with mínimal supervision
- Health and social services training important
- Commitment to team approach
- Passion to support people living on low income with support needs including mental health and addiction challenges
- Previous education in a related field of study
- Commitment to understand and uphold the mission and values of House of Friendship is expected
- Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required
- Ability to work professionally as a team member with staff, participants and community members
- Experience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, and sensitivity to their needs
- Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach to consultation, program design, evaluations of processes and service delivery
- Must be dependable, professional, flexible, a team player, and have a positive attitude
- Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental illness and other life challenges
- Excellent project, timeline and deadline management skills including skills in logistics, planning and detailed record keeping

**Compensation**:
At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience.

House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.

We value the work that you do with fair pay and benefits:

- Time off includes three (3) weeks of vacation, 3 personal days, and sick credits totaling approximately 12 days per year
- Full-time benefit plan including Extended Health Care (EHC), Dental, Group Life, Accidental Death and Dismemberment (ADD), Long Term Disability (LTD), Flexible Spending Account and Employee Family Assistance Program
- We believe strongly in supporting the mental health of our team members, including providing access to the Employee and Family Assistance Program, $2,000 for counselling services and our workplace Wellness and Psychological Health and Safety programs
- We help you save for the future by providing a retirement plan that includes a matched Group Pension Plan as well as a Group RRSP and a Group Tax Free Savings Account

**Rate of Pay**:
Grade: 4

Min: $22.18

Mid: $25.40

Max: $28.61

**Working Conditions**:

- 37.5 hours per week
- Full-time night rotation (Sunday to Thursday, 10pm to 6am)
- Encountering participants at program sites who may be under the influence of drugs or alcohol, and/or experiencing symptoms of mental illness can be expected

We strive to rem

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