Tenant Liaison

1 week ago

Kitchener, Canada Thresholds Homes and Supports Full time

Thresholds Homes and Supports Inc. is a community-based agency that promotes recovery and improved quality of life for people who are experiencing mental health and substance use issues by providing affordable housing and individualized, flexible support services through our wide-ranging programs offered throughout Waterloo Region and Wellington County. Our staff are committed and passionate about what they do, and take pride in the difference they make in our community. Our values include **PERSON-CENTERED, ANTI-OPPRESSIVE **and **PARTNERSHIP FOCUSED. **We also take time to recognize each other and have fun

**SUMMARY OF POSITION**

As the Tenant Liaison you will assist in the processes involved in maintaining good relations with our tenants and landlords, and upkeep of our property management system. Duties will include tenant/landlord communication, coordination of maintenance requests, support to the Manager, Property, Maintenance & Development with Support Services.

**HOURS OF WORK**

The position will work 35 hours a week, 8:30am - 4:30pm

**RATE OF PAY**

$29.79-$35.26 per hour

**RESPONSIBILITIES**
- Representing the Property Department in service resolution meetings, case conferences providing context on the Residential Tenancies Act, Policies and Procedures
- Investigate complaints, setting action plans through collaborative efforts
- Advocates on behalf of vulnerable tenants while maintaining the best interests of all parties through support, education and follow-up.
- Provides operational support to the Manager of Property in the day-to-day implementation of policies and procedure, requesting income verification and setting rental amounts, preparing notices of eviction, preparing files for legal counsel, and following up on damage arrears, internal housing transfers, and unit inspections
- Communicating with tenants and support staff on compliance around fire code, property and health and safety standards
- Coordinate, show and ensure properties are ready for occupancy, maintaining metrics on vacancy rates and turnover

**ESSENTIAL QUALIFICATIONS/REQUIREMENTS**
- 1-3 years’ experience in the field of Property Management in such areas as Eviction Prevention, Conflict Resolution, Negotiation and appearing at Landlord and Tenant Board tribunal hearings.
- 2-3 years’ experience in the Mental Health field or working with individuals with mental health and substance use issues.
- University undergraduate degree or college diploma in human service or related business field of study.
- Strong working knowledge of the Residential Tenancies Act, 2006 and other relevant legislation.
- Strong analytical and problem solving skills.
- Excellent public relations, interpersonal skills and able to work in a team atmosphere.
- Effective presentation and facilitation skills.
- Strong oral and written communication skills.
- Intermediate computer skills in Microsoft Word, Excel, and PowerPoint.
- Must have a valid Ontario driver’s license, relevant insurance and use of a reliable vehicle.
- Able to successfully complete and provide a current Police Vulnerable Sector Check.
- Must be willing to work flexible hours to meet the needs of the position.
- First Aid certification, working knowledge of OHSA, WHMIS

**Equity Statement**

Thresholds Homes and Supports is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Thresholds Homes and Supports, Head Office location, is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

Pay: $30.09-$35.61 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- property management: 1 year (required)
- mental health field: 2 years (required)

Work Location: In person

  • Supervisor, Tenant

    5 months ago

    Kitchener, Canada Region of Waterloo Full time

    **Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...

  • Housing Liaison Worker

    3 months ago

    Kitchener, Canada Lutherwood Full time

    STARLING COMMUNITY SERVICES IS DEDICATED TO SUPPORTING COMMUNITIES WHERE EVERYONE EXPERIENCES MENTAL WELLNESS, OPPORTUNITIES FOR EMPLOYMENT, A PLACE TO CALL HOME, AND A SENSE OF BELONGING. To better serve the diversity of our community, the agency is committed to embedding anti-racist, anti-oppressive practices, and perspectives into the fabric of our...

  • Property Team Lead

    6 months ago

    Kitchener, Canada Thresholds Homes and Supports Full time

    **Posting No. 24-05-326** **Team Lead, Property** **(Full-time Permanent)** Thresholds Homes and Supports Inc. is a community-based agency that promotes recovery and improved quality of life for people who are experiencing mental health and addiction substance use issues by providing affordable housing and individualized, flexible support services through...

  • Assistant General Manager

    5 months ago

    Kitchener, Canada Campus Living Centres Full time

    **Position Summary and Job Magnitude** The Assistant General Manager plays a pivotal role in the administrative and managerial operations of a student housing property. Acting as the right hand to the General Manager, this position requires adept coordination, supervision, and strong leadership qualities. Effective communication, both verbal and written, is...

  • Assistant General Manager

    5 months ago

    Kitchener, Canada Campus Living Centres Full time

    **Position Summary and Job Magnitude** The Assistant General Manager plays a pivotal role in the administrative and managerial operations of a student housing property. Acting as the right hand to the General Manager, this position requires adept coordination, supervision, and strong leadership qualities. Effective communication, both verbal and written, is...

  • Building Superintendent

    6 months ago

    Kitchener, Canada Blackline Management Full time

    You will be responsible for managing a High-rise apartment building, living on-site, and multi-tasking various roles at a luxury apartment building located in east Kitchener. A successful superintendent will assist the property manager in the maintenance and facilitation of building operations and serve as a liaison between property management and...

  • Building Superintendent

    5 months ago

    Kitchener, Canada Blackline Management Full time

    Energetic and professional live-in Superintendent wanted for a brand-new luxury building to put your stamp on! You will be responsible for managing a new, luxury apartment building, living on-site, and multi-tasking various roles, located in east Kitchener. A successful Superintendent will assist the Property Manager in the maintenance and facilitation of...

  • Ft Property Administrator

    5 months ago

    Kitchener, Canada DMS PROPERTY MANAGEMENT Full time

    The DMS Group is currently seeking a **Property Administrator **to join our team in **Kitchener.** The Property Administrator works under the direction of the Property Manager to oversee the administrative and maintenance operations of a particular portfolio/development. They will be responsible for meeting all contractual obligations and deliverables as...

  • Property Team Lead

    5 months ago

    Kitchener-Waterloo, Canada Thresholds Homes and Supports Full time

    **Posting No. 23-11-309** **Team Lead, Property** **(Full-time Permanent)** Thresholds Homes and Supports Inc. is a community-based agency that promotes recovery and improved quality of life for people who are experiencing mental health and substance use issues by providing affordable housing and individualized, flexible support services through our...

  • Program Manager

    5 months ago

    Kitchener, Canada Indwell Full time

    Come Build Hope and Homes with Us! Program Manager - Full-Time Kitchener, Ontario **Position Description**: Reporting to the Regional Manager, you will be responsible for the overall management of the enhanced program at St. Marks Place in Kitchener. Supervising program operations including employees, volunteers and students, and ensure provision of a...

  • Commercial Property Assistant

    6 months ago

    Kitchener, Canada Woodhouse Group Inc. Full time

    Woodhouse Group Inc. is a multi-faceted real estate and construction company based in Kitchener, Ontario. We are looking for a motivated and organized **Commercial Property Administrator** to join our team and help manage our portfolio of commercial and multi-family properties. **As a Commercial Property Administrator, you will**: - Coordinate with...

  • Building Superintendent

    6 months ago

    Kitchener-Waterloo, Canada Blackline Management Full time

    Energetic and professional live-in Superintendent wanted for a brand-new luxury building to put your stamp on! You will be responsible for managing a new, luxury apartment building, living on-site, and multi-tasking various roles, located in east Kitchener. A successful Superintendent will assist the Property Manager in the maintenance and facilitation of...

  • Property Site Coordinator

    5 months ago

    Kitchener, Canada AtkinsRéalis Full time

    **Why join us?** AtkinsRealis provides cutting-edge engineering, procurement, construction and financing solutions to projects in more than 100 countries around the world. From the Canadian Arctic to the Southern African region and Australasia, our multicultural workforce is driven by a fierce pride in their work and a pioneering vision. AtkinsRealis is...