Technical & Consumer Care Co-ordinator
3 weeks ago
We are PZ Cussons. Our purpose is For everyone, for life, for good.
Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.
Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.
- International FMCG with leading brands
- Part-Time option/Autonomous role
- Brand new office - Richmond location
- Great Culture, Flexible working options & half day Fridays
PZ Cussons has an exciting agenda of growing Brands and introducing leading locally developed NPD. We have an opportunity for an experienced
_Consumer Relations expert_
- _to join our business.
PZ Cussons is an international consumer products group, developing leading brands in mature and emerging markets that have potential for future growth. With a reputation for excellence and an impressive brand portfolio including Rafferty's Garden, Morning Fresh, Radiant and St Tropez, PZ Cussons Australia is a growing success story offering over 400 SKU's to our consumers.
About the Role:
Acting as the first point of contact for consumer enquiries you will ensure a positive consumer experience and consumer satisfaction every time. We are seeking a passionate consumer services professional to join the Supply Chain Team. Your engaging style will ensure that you will collaborate well with different departments to ensure a quick and effective resolution for our consumers.
Key Responsibilities:
- Manage all enquiries through the Xugo database
- Liaise with various departments for assistance
- Ensure product knowledge and standard responses are kept up to date
- Other related technical support and administrative activities.
About you:
- Ideally you will be working in a similar role in FMCG consumer services
- You will have experience dealing with consumer complaints and issue resolution
- Exceptional Customer Service, problem solving and complaint handling skills
- Demonstrated passion for excellence with respect to treating and caring for consumers
- Highly developed sense of integrity, empathy and commitment to customer satisfaction
- Proactive, self-starter who is comfortable working autonomously as well as within teams
- You will demonstrate strong attention to detail, and the ability to multitask
- Strong written and verbal communication skills
- Intermediate to advanced MS Excel and Word
Employee Benefits:
- Half day Fridays
- Online Training - access to full LinkedIn Learning suite of 60,000 courses
- Career Development Plan and Mentoring Program
- 12 weeks paid parental leave for primary caregivers
- Volunteering Days - gifted to support our partner agencies
- Generous Staff Discounts
- Active Heath, Social & Wellbeing committee that arrange; Bake-off competitions; Corporate Games; Trivia lunches; Festive celebrations, Giving tree; Annual Flu-shots; Quarterly drinks
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