Bilingual Business Analyst

7 months ago

Montréal, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

You will collaborate with Product/Business Owners, and Developers, to analyze a business need, explore, and identify the best technology solutions, and help to make that solution a reality

**Responsibilities**
- Using your analytical skills and critical thinking to ask questions, understand business needs, and ultimately bring order and precision to scope of work to be delivered.
- Uncovering and understanding current business processes and conducting workflow analysis and documentation.
- Research business and user problems while working closely with Group Benefits’ business and IT Partners to evaluate and validate proposed solutions for a variety of initiatives such as service quality and/or efficiency enhancements and/or the implementation of new products and technologies.
- Developing and detailing business requirement documents and specifications so that all partners have a clear and consistent understanding of the proposed solution.
- Perform the analytical work to refine requirements such as customer journey mapping, identifying epics/user stories, process mapping, acceptance criteria, decision tables, business rules, and test cases - to convey requirements clearly and accurately and ensure a successful implementation.
- Actively participating in an agile environment involving team members with varying degrees of expertise and specialization.
- Adapting quickly to changing priorities and timelines while keeping business needs in focus.
- Lead meetings and present written information to teams and business partners.
- Identify efficiencies within the team with a continual focus on process improvement.
- Partner with Group Benefits Business Areas and technology partners to discuss testing approaches, write test strategies as well as act as a liaison
- Track and log system defect issues
- As required, participate in production releases for validating / connectivity testing, or help coordinate the business testing effort; may require some weekend / afterhours support on infrequent basis

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- **Bilingual (French & English) is required**:

- Bachelor’s degree or equivalent experience in Business/Computer Science preferred.
- 2+ years of progressive business analysis experience.
- Solid, hands-on experience in writing business requirements/user stories.
- Understanding of software/digital channel products and related project management/delivery lifecycles.
- Strong organization, communication, and interpersonal skills.
- Ability to cultivate relationships with key partners presenting a broad range of functions and levels.
- Adaptable, flexible, and comfortable working in a fast paced, dynamic business environment with a positive can-do demeanor.
- Agile/SAFe knowledge and JIRA/Confluence experience is an asset.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- **Values-first culture**:We lead with our Values every day and bring them to life together.
- **Boundless opportunity**:We create opportunities to learn and grow at every stage of your career.
- **Boundless opportunity**:We invite you to help redefine the future of financial services.
- **Delivering the promise of Diversity, Equity and Inclusion**:We foster an inclusive workplace where everyone thrives.
- **Championing Corporate Citizenship**:We build a business that benefits all stakeholders and has a positive social and environmental impact.

**#LI-HYBRID**

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate

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