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Order Desk
2 weeks ago
**Order Desk Coordinator Job Description**
The Order Desk Coordinator will be required to liaise with customers, document and process orders, and ensure that the items are received on time. Other responsibilities include confirming prices, finalizing shipping dates, and dealing with customer and sales representatives.
To be successful, you must verify customer and order information for accuracy, inform customers about shipping details, and recommend products or services that will meet customers’ needs. The Order Desk Coordinator will establish excellent customer relations and keep the clients informed about the status of their orders.
**Order Desk Coordinator Responsibilities**:
- Receiving orders from customers and confirming orders within 24 hours.
- Notifying departments when supplies of items are low, or when orders could deplete available supplies.
- Informing customers about prices, shipping dates, and anticipated delays.
- Preparing shipping documents.
- Liaising with sales, shipping, warehouse, or delivery personnel.
- Check accuracy of data daily and resolve any discrepancies, informing management of findings and resolution.
- Assist in daily monitoring of shipments and printing of all customer orders.
- Support warehouse to warehouse transfer activities.
- Ensure all customer pick-ups are shipments are invoiced daily without exception.
**Order Desk Coordinator Requirements**:
- Minimum 3 years of prior work experience.
- Sage 300 experience is preferred.
- Willingness to receive on-the-job training.
- An excellent rapport with customers.
- The ability to handle customer complaints in a professional and calm manner.
- Excellent written and verbal communication skills.
- Analytical thinking, and excellent attention to detail.
- Superb time management skills and the ability to coordinate team activities.
**Salary**: $36,000.00-$40,000.00 per year
**Benefits**:
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Logistics: 3 years (preferred)
- Order management system: 3 years (preferred)
Work Location: In person
Expected start date: 2023-08-28
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