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Order Desk Representative, Plumbing and Heating

4 months ago

Toronto, Canada Independent Mechanical Supply Inc. Full time

Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors’ preferred distributor of plumbing, hydronics, and PVF products. We’re proud to have one of the largest product selections in the industry. Our customers love both our selection and working with our team.

Under the direction of the Inside Sales Manager, the Order Desk Representative, Plumbing and Heating is responsible for replying to customer requests (i.e. product information, quotation request, order entry, customer and vendor returns) that come in directly or indirectly from customers or through the Outside Sales Representatives. As a member of the Inside Sales Team, you will also support the Counter Sales Team and the Projects Department when required.

**Responsibilities**:

- Accurately enter customer requests for quote/orders/customer returns into IMS’s ERP system as requested by customer and management
- Provide accurate information to customers and troubleshoot when required
- Provide customers with a positive experience by delivering the best possible service with complete solution alternatives that includes involving peers and specialists
- Work closely and cooperatively with all company employees, customers, and vendors
- Partner specifically with the Outside Sales Team and your peers on the Order Desk
- Participate and support all Inside Sales promotions
- Participate in learning opportunities
- Develop relationships with vendors that will create favourable business conditions (greater margin and accurate delivery dates) for Independent Mechanical Supply
- Develop relationships with customers that positions Independent Mechanical Supply as their first choice for purchasing material
- Work with other departments (Heating/Project/Counter/Warehouse) to ensure customer’s orders and quotes are provided on time, and accurately
- Coordinate customer returns from delivered projects/orders with the customer and our vendors to minimize the negative impact to the customer and vendor while maximizing profitably for Independent Mechanical Supply
- Other duties as assigned

**Requirements**:

- Proficiency in Microsoft, Outlook, Word, Excel, Access, Adobe Acrobat, AS400 and other Order Entry Softwares and Internet Information Gathering/Research
- Demonstrated business acumen and the ability to manage multiple priorities in a deadline driven fast paced and high pressure environment
- Excellent written and oral communication skills
- Organizational and planning skills
- Demonstrated analytical, organizational, planning skills, and attention to detail
- Continual desire to learn and grow
- Ability to work in a noisy, hectic, and fast-paced environment
- Ability to work outside ordinary office hours (i.e. Saturday shifts)
- Obsessed with Exceeding Expectations

IMS is a mid-sized company with a small-company feel. We’re professional, but relaxed, and strive to maintain an open work environment with an accessible senior leadership team. We also value giving our people opportunities to advance. If you’re interested in learning and growing, this is the place for you. Independent Mechanical Supply is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the hiring process.