Autoplan Processing Supp Svcs Adjust Rep
6 months ago
Are you a current ICBC Employee? Click here to access our internal portal.
**Position Highlights**
Responsibilities will include:
- Responding to requests for information from the general public, law enforcement agencies, government and private organizations related to vehicle registration, claims and insurance
- Conducting searches for information on computer databases and microfilm records
- Identifying and/or certifying the release of appropriate documents and information
- Contacting points of service and customers to obtain information
- Processing financial transaction files as directed by Customer Contact Representatives
- Verifying calculation of refund amounts according to department policies
- Determining customers entitlement to a refund for specific financial transactions that require documentation proof
- Identifying insurance information on a variety of systems related to customer policies
- Performing a variety of financial transaction processing including backdated cancellations of insurance according to procedures.
**Position Requirements**
Successful applicants will have:
- Great attention to detail, accuracy and analytical skills
- Exceptional customer service skills and a strong telephone manner.
The above requirements would typically be met through high school graduation plus job specific skills training related to clerical support and a few months of related experience.
**About us**:
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
**Work arrangements defined**:
- **Hybrid 8 **- you will work a minimum of 8 days per month at your primary in-office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
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